Improved Customer Service with the Help of AI: KPMG Enters into Strategic Alliance with Parloa

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  • KPMG and Parloa will support companies with AI-based customer service.
  • The partnership combines KPMG’s consulting, implementation, and regulatory expertise with Parloa’s AI platform.
  • The platform enables highly proficient customer service without waiting times, and is implemented with full legal compliance and data protection.

Munich, November 21, 2023 KPMG Wirtschaftsprüfungsgesellschaft AG is partnering with the Berlin-based AI company Parloa. Together, the two companies offer clients comprehensive services for the implementation and use of AI-based customer service.

The core of the partnership is the technology of Parloa’s AI platform. The platform can handle a large number of conversations simultaneously via telephone or chat and complete information requests and authentication quickly and accurately. This enables companies to increase customer service performance and avoid customer wait times. KPMG brings extensive technical and industry-specific consulting expertise, implementation know-how, and regulatory experience to the partnership, enabling customers to integrate the Parloa platform in both a customized and legally compliant way.

With its leading technology, Parloa is the right partner to develop our services in AI-supported customer service further and expand our strong range of solutions. As part of the partnership, we can offer customers comprehensive services in AI-based customer service,” says Marc Ennemann, Partner, Head of Value Chain Transformation and Head of Alliance Management at KPMG.

KPMG is a global auditing and consulting firm that can solve demanding client challenges, particularly when it comes to complex regulatory environments,” says Malte Kosub, Managing Director of Parloa. “Parloa and KPMG complement each other perfectly. KPMG is the ideal partner for clients with complex projects, whether they be high compliance requirements, heterogeneous infrastructures, or international labor coordination.

Parloa uses Microsoft’s Azure cloud service for its platform. With the Microsoft cloud, services can be provided reliably and compliant with data protection regulations. As a strategic global partner of Microsoft, KPMG has in-depth Microsoft expertise in all Microsoft products and is a proven expert in customer transformation programs.

About Parloa

Parloa is a leading AI company for the automation of customer service. Parloa’s platform unites humans and AI in one team to take companies’ service quality to a new level. Parloa creates AI-based customer service, natural-sounding conversations, and outstanding service experiences on the phone and on all communication channels. Parloa resolves a large number of customer queries quickly and automatically, allowing contact center agents to focus on complex issues. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs more than 150 people in Berlin, Munich, and New York.

Media Contact:

KPMG AG Wirtschaftsprüfungsgesellschaft
Clemens Reisbeck
T +49 89 92821722
creisbeck@kpmg.com
www.kpmg.com/de

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