Call Center Automation with Conversational AI.
Our co-founder Malte explains in under 5 minutes why Parloa is the best solution to automate your call center.
Your customers will love talking to Parloa.
Market-leading NLU technology, best-in-class speech-to-text recognition rates and natural-sounding text-to-speech voices create call experiences like never before:
Best recognition rates
In combination with Microsoft Cognitive Services, Parloa achieves best recognition rates in Speech-To-Text (transcription of spoken words to text) in all relevant categories of customer service calls.
Human-like neural voices
The sound makes the difference – Parloa sounds more human than any other provider thanks to Microsoft neural Text-To-Speech voices in more than 40 languages.
Customer Service centric NLU
Parloa comes with its own NLU technology based on RASA. This allows for individual specialization on customer service requirements.
And your team will enjoy building automated call experiences with Parloa.
With its unique frontend, Parloa is the perfect interface to combine development, strategy & content in building outstanding call experiences.
The drag ‘n’ drop flow-builder enables your team to design complex dialogs as easy as never before!
Optimize responses with the visual SSML editor.
Define custom intents with utterances and slots to create your individual speech model.
Make use of Parloa’s unique dictionary in order to re-use use-case specific vocabulary everywhere you need it.
Train your speech model with real data from past conversations – or just keep track of how people interact with your phonebots, all in one place.
Connect every back-end (e.g. CRM, ERP, Analytics) using a RESTful API for limitless options.
Thanks to Parloa’s Analytics API you can connect every common Analytics provider to review your interactions.
Test and debug your dialog within Parloa to iterate and scale quickly.
Improve and optimize your dialogs in your draft and create emerging versions to keep track of your changes.
Use environment variables (e.g. for backend URLs or phone numbers) for different development stages.
Transform your phonebot into an Alexa Skill or WhatsApp Chatbot by easily creating several releases from one dialog for different platforms.
”Parloa helps us accelerate our design and development of voice applications across a variety of channels.Nicolas KonnerthHead of Voice ERGO
Optimize what's really important for you:
Parloa is evolving every day for the best possible phone automation that will improve your business. And we always focus on 2 KPIs for you:
Increase First Contact Resolution Rate
Solve your customers’ problems thanks to intelligent concern detection for proper routing or even full end-to-end processing on first contact. Eliminate the need for either the agent or the customer to follow up!
Decrease Average Handling Time
Your customers hate long waiting loops and extensive phone calls, so make handling times more efficient and intercept peak times with smart automation, e.g. for customer verification or to answer FAQs.
Take your call center to the next level!
By enabling intelligent automation in your contact center, the following use cases can be handled by Parloa – amongst many others:
Full automation without human interaction
Use AI to handle your most common use cases end-to-end, like customer data changes (i.e. address or phone number) without involving any human agent.
Free text concern identification
Instead of pressing numbers, let your customers describe their concern and the AI will understand the context for routing to the right person within your contact center.
Verification & Validation
Verify your customers with CRM context before they are routed to an agent, saving valuable time in the actual conversation.
Gather the right details and contextual information and arrange callback appointments with your customers.
When your team is overloaded, for example during lunchtime or evening hours, create custom messaging and flows.
Deliver the right information to customers who need a quick answer and let them speak whatever way they want instead of asking for numbers.