”Parloa helps us accelerate our design and development of voice applications across a variety of channels.Nicolas KonnerthHead of Voice ERGO
Optimize what's really important for you:
Parloa is evolving every day for the best possible phone automation that will improve your business. And we always focus on 2 KPIs for you:
Increase First Contact Resolution Rate
Solve your customers’ problems thanks to intelligent concern detection for proper routing or even full end-to-end processing on first contact. Eliminate the need for either the agent or the customer to follow up!
Decrease Average Handling Time
Your customers hate long waiting loops and extensive phone calls, so make handling times more efficient and intercept peak times with smart automation, e.g. for customer verification or to answer FAQs.