TP

About TP

For nearly five decades, we have been the global Business Process Services partner behind the experiences between customers and their favorite brands, bringing lasting value through everyday services. We help organizations to evolve with confidence across customer operations, turning their business challenges into opportunities. https://youtu.be/N6KmGLWBGeo

How we deliver

As the trusted partner for the world’s leading brands, we orchestrate deep industry expertise, dynamic workforces, evolving technologies, and rigorous processes. Under a unified governance model, we lay the foundation for performance excellence to ensure reliability, compliance, and trust at scale. We’re devoted to our clients’ success and committed to operational excellence, delivering quality and innovation to create lasting value.

TP.ai FAB:

Orchestrating Intelligence. Delivering Real Outcomes. TP.ai FAB is our foundational AI backbone, an orchestration platform, built to integrate agentic AI, expert talent, and intelligent tools into vertical-specific solutions that deliver real business results. Modular, secure, and adaptable by design, TP.ai FAB supports end-to-end service delivery with the flexibility to evolve. At TP, we are not simply implementing AI; we are orchestrating intelligence. Because real transformation requires more than technology alone, it takes the synergy of advanced AI, skilled people, operational excellence, and deep industry insight. Whether through fully automated, hybrid, or human-led models, TP.ai FAB accelerates AI adoption and enables smarter, more adaptive operations at scale.

Find out how TP.ai FAB transforms intelligence into outcomes. https://youtu.be/N6KmGLWBGeo

What sets us apart We’re fully devoted to our clients’ success and committed to operational excellence, driven by four pillars: skilled people, rigorous processes, cutting-edge technology, and deep industry expertise, which enable us to deliver quality and innovation.

TP empowers organizations to streamline complex workflows, reduce manual workloads, and improve performance across back-office and customer operations. Its platform, TP.ai FAB intelligently automates tasks, accelerates processing times, and allows teams to focus on high-value activities, all while integrating securely with enterprise systems. Parloa is integrated into our platform and plays a critical role in enabling businesses to deliver personalized, always-available voice support across channels and languages. As an AI Agent Management Platform, Parloa manages the full lifecycle of AI agents, from design and testing to deployment, scaling and optimization. By leveraging Parloa, TP can deploy intelligent voice and chat agents that handle highvolume interactions while maintaining quality, compliance and performance at scale.

TP Parloa’s agents support multilingual service (over 130 languages and dialects in the TP-Parloa partnership) enabling global coverage with real-time voice automation. This integration allows TP to orchestrate complex customer journeys across channels, ensure consistent experience, reduce response time and free our human experts to focus on more complex, high-value tasks. In summary, TP and Parloa bring the scalable, secure, multilingual voice-AI backbone that, combined with TP.ai FAB, enables FAB Connect — delivering cutting-edge orchestration of customer communications, high efficiency, and improved operational performance. https://youtu.be/bq9LxCRzbgw