Working together to improve customer service thanks to AI: KINOVA chooses Parloa for exclusive technology partnership

• Customer service without queues, with satisfaction: KINOVA and Parloa agree to partner to optimize integrating the platform in corporate contact centers
• IT service provider KINOVA becomes the first integration specialist to exclusively focus on the optimal implementation of the Parloa platform
• Comprehensive support for companies integrating voice AI to optimize operations, improve customer experience, and provide first-class support

BERLIN, February 22, 2024 – Outstanding customer service without waiting on hold: Artificial intelligence (AI) is revolutionizing processes in contact centers and KINOVA is revolutionizing the integration of AI solutions for companies. The IT service provider is entering into a partnership with contact center AI platform provider Parloa. KINOVA is the first partner to focus 100% on the implementation of Parloa technology in corporate customer service.

Parloa is a leading company in the field of AI-supported communication. The platform offers innovative software-as-a-service solutions for companies to improve their customer service. Using state-of-the-art technologies such as Generative AI, Parloa enables natural interactions with customers on all major service channels, first and foremost telephone. Parloa now also relies on the expertise of IT service provider KINOVA to guarantee the best possible implementation in companies’ existing IT landscapes. The integration specialist supports companies in conceptual consulting as well as the technical implementation and maintenance of Parloa’s AI solutions.

“The partnership with Parloa is at the heart of KINOVA. The platform offers real added value for our customers. With our specialization in Parloa, we implement individually tailored and forward-looking solutions in customer service,” says Elisa Hoeppner, Managing Partner of KINOVA.

By combining Parloa’s advanced AI platform for contact centers with KINOVA’s expertise in consulting and implementation, the two companies aim to delight both end customers and service agents. Together, they will introduce innovative solutions that optimize operations, improve customer experiences, and empower service teams to provide reliable and targeted support.

“We very much welcome the clear commitment and support of KINOVA management to Parloa. We are convinced of their technical know-how and project experience,” says Hanna Waldenmaier, VP Global Partnerships at Parloa. “The fact that a team of such strong specialists is exclusively dedicated to the integration of Parloa also confirms our partner-first approach.”