Webinar Recording

The great revival of hotlines: How AI ensures reliable phone automation

About this webinar

In today’s customer service landscape, there is no denying the importance of telephony as the primary channel of communication. Surveys indicate that a staggering 72% of customers prefer to resolve their issues over the phone. However, customer experiences often fall short, with many customers expressing dissatisfaction with the service they have received.

Join our webinar to learn (also from a technical perspective) what it takes for AI to add real value to telephony. Parloa’s Chief Evangelist, Axel Dittmann, will explain why using AI is more important than ever to enable a seamless customer dialogue.

Learn how your company can leverage intelligent telephone automation to:

  • Meet your customers’ high expectations
  • Relieve your contact center agents of repetitive tasks
  • Address the prevailing staffing shortage

Special webinar insights: How will GPT change my contact center

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Speakers

Axel Dittmann - Event Speaker

Speaker

Axel Dittmann

Chief Evangelist, Parloa

Host

Julia Gölles

VP Marketing, Parloa

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