Customer Service AI
Implement our AI for Your Customer Service
Trusted by leading enterprises
How it works!
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Intuitive AI agent design & easy integration
AI agents are designed by natural language briefings — instead of using scripted flows. They are trained with company information and connected to external systems via APIs to provide a full-scale customer service solution.
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AI agent simulation & evaluation - more dynamic than ever before
Individual performance monitoring & tracking
Track AI agent performance to refine the customer service experience based on real-world insights for superior customer service automation. Everything is done within our customer service AI software.
Check out the quality of our AI agents!
Our platform is specifically designed for phone interactions, leveraging its exceptional speech-centric technical infrastructure to deliver the best phone experience out there.
Our customer service AI benefits for you
Made for any business infrastructure
Parloas customer service AI software effortlessly integrates with your business’s specific SIP infrastructure, including CCaaS platforms like Genesys Cloud. Connect with ease to leverage all the service channels your customer service uses, whether it’s phone, chat, or messenger.
Unlimited integration opportunities
Tackle any challenge with our experienced Customer Success team
Our deeply experienced Customer Success team works with global brands daily — and can become part of your team, too. We provide proactive, personalized collaboration and support aligned with your unique business goals. Together, no challenge is too big to tackle.
Effortless AI integration with any customer service
Parloa fits into your existing channels & systems seamlessly, streamlining the ability to provide superior customer service.
Selected partners
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon Germany - Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager - Financial Services Microsoft - Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager, AGILA
Our customers achieved
routing accuracy
accuracy transcribing contract numbers
automated order conversion
Why Parloa?
Customers are delighted
Best-in-class experiences with our contact center AI software and personal AI agents who engage naturally with every unique caller, 24/7.
Agents are productive
Contact centers are optimized
FAQs
What impact does Parloa have on contact centers?
In today’s on-demand era, customers expect instant answers and solutions to questions and concerns — on any device. That’s why our platform is purpose-built with next-gen technology, including generative AI.
Our AI services are available 24/7 and deliver human-like interactions and superior customer experiences. Parloa’s AI platform streamlines repetitive customer service tasks, allowing agents to focus on customer inquiries that require human skills.
Automation increases contact center efficiency in several areas. With Parloa, you’ll save money and time while boosting critical KPIs to increase agent and customer happiness such as AHT, FCR, and NPS.
What is Parloa?
Parloa is an enterprise-grade customer service AI platform powered by next-generation technology that allows global companies to create and execute stunning AI customer service experiences on all relevant customer channels, including phone, text, and live chat.
Our platform is specifically designed for phone interactions, leveraging its exceptional speech-centric technical infrastructure to deliver the best phone experience out there – which means our AI-based voice conversations sound remarkably human. Because customers like to use different channels to get in touch, our platform also creates great AI-driven experiences for all other service channels, like chat and messenger.
What does Parloa do?
Parloa’s customer service AI solution allows your company to alleviate the repetitive tasks required of human agents with a nimble empathy that far surpasses older solutions like IVR. Our technology seamlessly handles routing, authentication, FAQs, and end-to-end processes.
The result? You get to delight your customers and rapidly achieve contact center success.
At Parloa, we harness advanced AI components, like LLMs, and the latest innovations in generative AI to accurately capture and interpret customer needs, providing seamless and smooth interactions that enable clear and effective communication with your customers.
Who benefits from Parloa?
Short answer: Everyone. Customers receive faster and better service, agents are relieved of mundane tasks and report higher job satisfaction, and companies boost critical KPIs such as AHT, FCR, and NPS. Maybe your customers need to file a claim.
Perhaps your employees need a simpler way to share niche and expert knowledge with customers.
You might even be dealing with 400 calls at once – burning out agents and leaving money on the table.
That’s where Parloa comes in.
Can Parloa handle complex or company-specific use cases?
What if we don’t have the personnel to run a code-heavy program?
Parloa is low-code! It’s intuitive, easy to use, and requires no previous experience with coding. You can also team up with one of our partners to implement low-stress, low-requirement integrations. To see what Parloa can do for you, check out our use cases.
Parloa allows you to empower your employees to easily design, train, and seamlessly integrate powerful AI capabilities across your contact center using simple-yet-comprehensive interfaces and open APIs.
What if we receive calls in multiple languages?
Parloa’s customer service AI solution comes with a wide range of languages. If human agents do take over a call, our platform also supports them with the full power of GenAI and real-time translation (RTT). This enables natural and efficient conversations between callers and agents at all times – no matter what language skills your personal has.
How does pricing work?
This depends on many factors, so we suggest you reach out to us – we’re eager to speak with you!
