AI is disrupting customer service now & forever – with our AI platform you enter a new generation of contact centers!
of large companies plan to increase investments in data and AI
of agents considered leaving their job in the past 6 months
customers switched brands due to poor customer service
Artificial intelligence is leading the way. We provide an AI contact center platform where people and AI join forces to shape customer service of the next decade.
Our technical infrastructure ensures full control over all aspects of a call and chat – with unparalleled automation quality.
Parloa orchestrates and tailors the best AI components, so you get up to 15% better results out of the box. Plus: The most common use cases are ready to use, with no extra effort on your end.
Enable your business units to have easy access to all the AI technologies they need, without IT dependency. Simply drag & drop your automation processes and control the AI without a line of code.
accuracy transcribing contract numbers
automated order conversion
With Parloa, you not only optimize your Average Handling Time or First Contact Resolution Rate, but also achieve measurable improvements in customer and agent satisfaction, as well as quick financial results!