Agenda Outline


08:00 - 13:00

Grab Your Morning Coffee

We know the best way to start a big day is with the right fuel. We’ll be ready to welcome you with coffee, tea, and delicious snacks.

Explore the Partner Expo Area

Hop on a tour or wander at your own pace around our Expo Area, which will be open all day for you to stop by and discuss the many innovative ways AI can enhance and supercharge your CX. 

Launching the Future of Customer Service AI

Main hall, big news, stay tuned! 


Malte Kosub

CEO & Co-Founder | Parloa


Stefan Ostwald

CTO & Co-Founder | Parloa

Shaping Tomorrow: The Transformative Power of AI

How AI impacts our lives – and how you can position for success today.

Breakout Sessions: Let’s Get Specific

Eight sessions, two stages, and one goal: You leave with a personalized action plan to address your business’s individual customer service needs.

Boosting Efficiency and Satisfaction: Results from a true grassroots project


Benjamin Schuch

Sr. Project Manager Digital Business | DA Direkt

Benjamin Gebauer WAVE speaker

Benjamin Gebauer

Head of Portfolio Development |

How Transcom and TUI leverage RTT to unlock revenue

Webinar Speaker Info Ramon Delima TUI

Ramón Delima

Global Director Customer Service | TUI

parloa website wave 2024 speaker nina birac transcom

Nina Birac

CDO Marketing Director | Transcom

Enhancing CX in Telecommunications: Industry case study

website wave 2024 speaker bernd guske deutsche glasfaser

Bernd Guske

Division Manager Customer Operations | Deutsche Glasfaser

website wave 2024 speaker nisa deutsche glasfaser

Nisa Inanici

Partner Manager | Deutsche Glasfaser

How We Turn Customer Service into a Value-Add

A conversation with Parloa Experts

The speakers will be announced soon

More Breakout Sessions will be announced soon!



Time to Refuel

Eat, drink and take the time to connect with your peers!


14:00 - 17:30

Centering Humans While Scaling Your AI Solutions

This leadership panel, hosted by Futuremaker Nicolette Wuring, will ask industry leaders to lay out their gameplans for the role of human agents alongside AI-powered customer interactions.

website wave 2024 speaker nicolette wuring

Nicolette Wuring

Futuremaker & Former Chief Customer Officer | Sky

Roland Dolle Speaker WAVE ATU

Roland Dolle

Head of Customer Management | ATU

website wave 2024 speaker carolin rossmann

Carolin Telscher

Product Owner Customer Service Systems | Rossmann

More speakers will be announced soon!

How AI in CX Drives Revenue for Europe’s Biggest At-home Shopping Brand

This case study will be presented by Uwe Richter, the Head of Customer Success at HSE, who will share how introducing AI into HSE’s contact center has led to success.

Uwe Richter HSE WAVE Speaker 2024

Uwe Richter

Director Customer Service | HSE

Bastian Schweinsteiger on What It Takes to Be a World Champion

What can customer service leaders learn from a soccer legend? Our CRO Joachim Schreiner hosts Parloa investor Bastian Schweinsteiger in a discussion about leadership, resilience, and what it takes to be a world champion in any arena.

Interviewed by
website wave 2024 speaker bastian schweinsteiger investor

Bastian Schweinsteiger

Soccer Legend & Angel Investor

Interviewed by

Joachim Schreiner

CRO | Parloa

Crossing the Finish Line

Wrap-up and closing remarks 


From 17:30

It’s party o’clock! 🎉

And we’re doing it the way only Berlin can.

Explore the Partner Expo Area

Stop by the booths to have a chat! You will find Parloa Experts as well as experts from Accenture, Infinit, MUUUH!, NTT Data, SNCOM and Transcom. You can also stop by Digitall for a coffee or have a photo shooting session powered by Sc.Soft. The booths will be opened in the morning and during all breaks from the main stage programme throughout the day.

Join us at WAVE - Berlin, Sept. 12