Agenda Outline
Grab Your Morning Coffee
08:00 - 09:00
We know the best way to start a big day is with the right fuel. We’ll be ready to welcome you with coffee, tea, and delicious snacks.
Explore the Partner Expo Area
08:00 - 18:00
Hop on a tour or wander at your own pace around our Expo Area, which will be open all day for you to stop by and discuss the many innovative ways AI can enhance and supercharge your CX.
Unveiling Parloa AMP: the Next Era of GenAI in Customer Service Starts Today
09:05 - 09:55
Be the first to experience Parloa AMP live in this historic product launch. Discover how pioneering brands, like Barmenia, are already integrating GenAI into their operations and are shaping the future of customer service.
Malte Kosub
CEO & Co-Founder | Parloa
Stefan Ostwald
CTO & Co-Founder | Parloa
Paul Herbertz
Project- and Product Manager IT Service Management | Barmenia
Kerry Robinson
Vice President of Conversational AI | Waterfield
AI: Is the Hype Real?
10:00 - 10:20
Agnes Heftberger
CVP & CEO Microsoft Germany | Microsoft
Malte Kosub
CEO & Co-Founder | Parloa
Jens Rassloff
Chair of the Supervisory Board | Parloa
Coffee Break
10:20 - 11:15
Breakout Sessions: Let’s Get Specific
Eight sessions, two stages, and one goal: You leave with a personalized action plan to address your business’s individual customer service needs.
Beyond the hype: How AI sustainably improves customer service in the utility market
11:15 - 11:35
Ruth Engemann
Senior Product Manager AI & Voice | E.ON One
Benjamin Gebauer
Head of Portfolio Development | infinit.cx
🇩🇪 Enhancing
CX in Tele- communications:
An Industry
Case Study
11:15 - 11:35
Bernd Guske
Division Manager Customer Operations | Deutsche Glasfaser
Nisa Inanici
Partner Manager | Deutsche Glasfaser
Responsible AI: Navigating Compliance to Maximize Technological Impact
11:45 - 12:05
Hendrik Reese
Responsible AI Leader | PwC
When AI Picks Up the Phone: Real Stories from the CX Revolution in Banking
11:45 - 12:05
Andreas Nothdurft
Managing Director, Ecosystem and Platform Lead DACH, Salesforce Business Group Lead DACH | Accenture
How Transcom and TUI leverage RTT to unlock revenue
12:15 - 12:35
Ramón Delima
Global Director Customer Service | TUI
Nina Birac
CDO Marketing Director | Transcom
How to Skyrocket Efficiency in Internal Ticket Handling
12:15 - 12:35
Sven Buchholz
Senior Management Consultant | NTT Data
Christina Lehmann
Strategic Regional Alliance Manager | ServiceNow
One AI, Three Stories: Transforming Key Industries with Contact Center AI
12:45 - 13:05
Matthias Quirmbach
Head of Customer Care Management | OBI
Tobias Sturm
Director Service & Consulting | Kassenärztliche Vereinigung Nordrhein
Ben Ellermann
Managing Director | MUUUH!
Internal Services Reimagined: The Power of AI in Efficiency Gains
12:45 - 13:05
Daniel Witte
Head of Business Services & Innovation | KPMG
Anne Lutz
Manager Consulting | KPMG
Lunchbreak
13:05-14:30
Time to Refuel
Eat, drink and take the time to connect with your peers!
How Do We Build Trust and Drive Value in the Shift to GenAI-Enhanced Customer Conversations?
14:35 - 15:20
This leadership panel, hosted by Futuremaker Nicolette Wuring, will ask industry leaders to lay out their gameplans for the role of human agents alongside AI-powered customer interactions.
Nicolette Wuring
Futuremaker & Former Chief Customer Officer | Sky
Roland Dolle
Head of Customer Management | ATU
Carolin Telscher
Product Owner Customer Service Systems | Rossmann
Gilbert Jacqué
Head of Tech for Managed Partnerships Germany | Microsoft
Take it! EASy: Live Commerce via Phonebot
15:20 - 15:45
This case study will be presented by Uwe Richter, the Head of Customer Success at HSE, who will share how introducing AI into HSE’s contact center has led to success.
Uwe Richter
Director Customer Service | HSE
Katharina Paul
Expert Conversational AI | MUUUH!
Coffee Break
15:45 - 16:15
Bastian Schweinsteiger on What It Takes to Be a World Champion
16:15 - 16:45
What can customer service leaders learn from a soccer legend? Our CRO Joachim Schreiner hosts Parloa investor Bastian Schweinsteiger in a discussion about leadership, resilience, and what it takes to be a world champion in any arena.
Bastian Schweinsteiger
Soccer Legend & Angel Investor
Joachim Schreiner
CRO | Parloa
The Future of AI Voices & Sounds
Learn about what´s possible with ElevenLabs Voices and Sounds, now and in the future.
Experience in a live demo how they are integrated in Parloa AMP, when calling a variety of AI Agents.
16:45 - 17:05
Lucas Desiderio
Enterprise Sales | ElevenLabs
Axel Dittmann
Chief Evangelist | Parloa
Crossing the Finish Line
Wrap-up and closing remarks
Evening
From 17:30
Explore the Partner Expo Area
Stop by the booths to have a chat! You will find Parloa Experts as well as experts from Accenture, Infinit, MUUUH!, NTT Data, SNCOM and Transcom. You can also stop by Digitall for a coffee or have a photo shooting session powered by Sc.Soft. The booths will be opened in the morning and during all breaks from the main stage programme throughout the day.
