Experience AI for contact centers at CCW Berlin 2024

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Join us and experience the next generation of contact center AI.

Where? Hall 2, Booth D15

When? February 27th – 29th, 2024

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We'll see you there!

At a time when customer expectations and market dynamics are rapidly changing, leading enterprise companies are increasingly turning to artificial intelligence. This isn’t just a trend, but a decisive factor in future-proofing customer service. The future is AI!

At CCW, experience how artificial intelligence – powered by Generative AI – enables automated contact center services with unbeatable quality. The result? Maximum performance and fully satisfied customers.

Find out more about us:

Generative AI

Unlimited customer service: Generative AI understands complex requests, supports agents in real time, and speaks naturally.


Customers love calling! Deliver ideal service experiences with the best quality for your most important communication channel.

Translations in real-time

Break language barriers! Answer international inquiries and let your agents speak any language in the world.

Parloa live on stage

27.02.2024, 03:50 PM

Parloa Experience Show & Tell

Location: TeleTalk Demoforum

Speaker: Axel Dittmann, Chief Evangelist, Parloa

27.2.2024, 02:00 PM

Interactive Masterclass

Location: World of AI
Speaker: Alex Schlüter, Principal Sales Engineer, Parloa

28.02.2024, 12:00 PM

How AI will change your customer service forever Innovations & Insights 2024

Location: Speakers’ Forum

Speaker: Lena Wisser, Director Customer Success, Parloa

28.02.2024, 03:30 PM

Panel discussion: Eliminating language barriers with the help of AI

Location: Messeforum

Speaker: Malte Kosub, CEO and Co-Founder, Parloa

29.02.2024, 10:00 AM

Parloa & Salesforce Service Cloud: Deine Agents werden es lieben

Location: Messeforum

Speaker: Selina Zirbes, Parloa and Julius Gaismayer, SC Soft Concept

CCW 2024 - World of AI x NTT Data

Enter the “World of AI”

The “World of AI” opens up directly across from Parloa’s booth.

Our partner NTT presents a completely new vision for customer service in collaboration with Salesforce and Genesys, offering innovative solutions for a sustainable customer dialog.

We will be there, showcasing our pioneering technologies and automation that take customer and employee experiences to a new level.

Meet us at CCW 2024!

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  • Talk to our experts about AI opportunities for your contact center.

  • Discover which emerging technologies are already available.

  • Find out how your team can use Parloa.

    Get your free CCW ticket now!

Fill out the form to get your free ticket!

Make AI part of your team!

Join us at WAVE - Berlin, Sept. 12