Why Parloa?
AI is disrupting customer service now & forever – with our AI platform you enter a new generation of contact centers!
An estimated $461B was invested in 2022 into contact centers – yet the experience is still frustrating for everyone.
of large companies plan to increase investments in data and AI
of agents considered leaving their job in the past 6 months
customers switched brands due to poor customer service
Customer service is evolving
Artificial intelligence is leading the way. We provide an AI contact center platform where people and AI join forces to shape customer service of the next decade.
The AI platform for all your relevant service channels
Developed and optimized for phone and chat
Our technical infrastructure ensures full control over all aspects of a call and chat – with unparalleled automation quality.
Pre-trained for customer service use-cases
Parloa orchestrates and tailors the best AI components, so you get up to 15% better results out of the box. Plus: The most common use cases are ready to use, with no extra effort on your end.
Easy to use thanks to low-code frontend
Enable your business units to have easy access to all the AI technologies they need, without IT dependency. Simply drag & drop your automation processes and control the AI without a line of code.
Our customers achieved
routing accuracy
accuracy transcribing contract numbers
automated order conversion
AHT, FCR, NPS & Co. – use our AI to optimize your KPIs!
With Parloa, you not only optimize your Average Handling Time or First Contact Resolution Rate, but also achieve measurable improvements in customer and agent satisfaction, as well as quick financial results!
Our partners
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon Germany - Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager - Financial Services Microsoft - Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager, AGILA
