ServiceNow

ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

ServiceNow and Parloa are collaborating through ServiceNow’s BUILD partner program.

Central to this collaboration is the integration of Parloa’s AI Agent Management Platform (AMP), which enhances and automates workflows across multiple ServiceNow domains, including IT Service Management (ITSM), Customer Relationship Management (CRM), and Field Service Management (FSM). By embedding Parloa’s advanced conversational and agentic AI capabilities, the partnership aims to streamline operations, improve customer and employee experiences, and unlock new levels of efficiency in service delivery for ServiceNow customers.