- North America
- Europe
- Professional Services Partner
- AI Architecture & Implementation
- CX Consulting & Advisory
- Avaya
- Amazon Connect
- Microsoft
- Salesforce
- SAP
- E-Commerce & Retail
- Media & Entertainment
- Technology & Telco
Building AI Agents and integrating them into complex enterprise systems to create meaningful, scalable customer conversations.
SC Soft-Concept has been a Parloa Partner since 2022, with a long-standing background as a Salesforce consulting and ISV Partner. Our proven track record spans enterprise integrations across SAP, ServiceNow, and iPaaS platforms such as Informatica. With a dedicated team specialized in designing service processes and dialog flows, we support organizations across industries — with Media, Retail, and Professional Services as our core focus areas.
Parloa and SC Soft-Concept
Together with Parloa, SC Soft-Concept delivers award-winning customer interaction solutions, starting with leading German newspaper publishers and earning recognition at European CCW and Global INMA. Today, our collaboration centers on advanced use cases within Parloa AMP, where SC Soft-Concept supports complex integrations, pilots new features, and ensures successful field testing to drive innovation forward.