Objektkultur Software GmbH

Key facts at a glance

• More than 20 years of experience in digital transformation and software projects
• More than 200 employees across Karlsruhe, Bonn, Freiburg and Friedrichshafen
• Strong focus on customer operations: from first contact and sales to service, after-sales, and field service
• Deep expertise in Microsoft technologies, software engineering, integration, data, and AI
• Proven ability to connect CRM, service, ERP, automation, and analytics in one scalable landscape
• Combination of standard platforms and tailored extensions for sustainable, adaptable solutions
• Agile delivery approach with fast intermediate results, transparency, and strong software quality

Together with Parloa, we offer

• AI-powered voice and customer communication as part of a broader customer operations strategy
• Integration of voice automation into CRM, customer service, data platforms, and back-end systems
• Design and implementation of connected customer journeys across channels
• A practical path to higher efficiency, lower operational complexity, and better customer and employee experiences

How we approach Parloa projects

• Use case discovery workshop to identify high-value use cases, define the expected business value, and build a realistic implementation roadmap
• Proof of Value to demonstrate the capabilities of the solution, validate assumptions, and create a solid foundation for further investment
• Implementation and system integration including telephony, CRM, and back-end systems to embed Parloa into the existing technology landscape
• Operations with SLA to ensure reliable performance, clear responsibilities, and sustainable long-term operation

Rethink customer operations

Objektkultur helps companies rethink customer operations from lead to service. By combining Microsoft expertise, software engineering, integration, data, and AI, the team builds scalable solutions that connect customer communication with the systems and processes behind it. Together, Parloa and Objektkultur help enterprises turn voice AI into an integrated part of modern customer operations.