ibex

At ibex, we run contact centers and CX programs better than any other BPO in the business. We help elevate the world’s top brands by delivering superior experiences and delighting customers. 

ibex stands out for its unique combination of operational expertise and sophistication, deep business insights, technology integrations, and highly effective AI. We drive quantifiable, game-changing results for major clients across industries. 

When integrating and deploying AI and analytics, we put you on the fastest path to proficiency. We outperform with a speed to deployment measured in weeks, not months. With over 25 years of success and hundreds of technology deployments, we are your go-to partner for solutions across the agent and consumer lifecycle: 

• People: The most engaged agents in the industry, with an eNPS score of 77 
• Tech: Our 400+ developer team integrates tech specifically for CX 
• Deep Analytics: Identify key opportunities for improvement and automation, with over 800 quality and data analysts and over 150 client journeys mapped 
• Elevate with AI: Automation, authentication, translation, and agent assisted solutions for more complicated interactions 
• Client Satisfaction: We lead the industry with a 99% client retention rate 

With people, innovation, and speed to success at our core, ibex redefines the future of CX – more intelligent, efficient, and human.