5 Certifications
- AMP AI Agent Builder | Foundational4
- AMP AI Agent Builder | Advanced1
Region
- Europe
Partner Type
- Professional Services Partner
- Technology Partner
- BPO Partner
Services offerings
- AI Architecture & Implementation
- Business Process Outsourcing (BPO)
- CX Consulting & Advisory
- Managed Services & Support
Platform Expertise
- Avaya
- Amazon Connect
- Cisco
- Five9
- Genesys
Industry Vertical
- E-Commerce & Retail
- Financial Services
- Healthcare
- Media & Entertainment
- Real Estate
adesso SE delivers CX excellence through scalable Parloa implementation and integration.
In today’s experience economy, exceptional customer service requires a smart blend of conversational AI and a seamless omnichannel strategy. adesso SE positions itself as a leading transformation partner that combines strategic management consulting with uncompromising technological execution capabilities.
The value added by adesso SE at a glance:
- Holistic CX design: Customer service is viewed as a true value driver. adesso designs strategies that radically align processes with the customer journey to increase NPS while simultaneously reducing cost-per-contact.
- Parloa implementation excellence: From scalable architecture and user-centered dialogue design (voice & chat) to seamless integration into complex contact center, CRM, and ERP landscapes, adesso guarantees the highest technological quality.
- Measurable Business Impact: As an end-to-end partner, adesso rapidly translates visionary concepts into productive operations. A clear focus on “time-to-value” ensures rapid automation success and immediate ROI realization.
Conclusion: adesso SE does not merely implement a technology; it transforms the entire customer conversations into a measurable and scalable competitive advantage.