AI agents, built for the realities of BPOs
With AI agents that plug into your ecosystem, you become the partner your clients truly trust.
Trusted by leading BPOs
Why BPOs need a new service model
Call volumes are growing. Agent churn is high. The pressure is on, and most BPOs aren’t built for it.
Talent is scarce, and leaving fast
71% of agents say they’re considering leaving because of repetitive work.*
Language requirements and onboarding hurdles only make hiring harder.
*Salesforce, 2022
Call deflection isn’t working
57% of service leaders report higher call volumes.*
But deflection isn’t working. Consumers like Gen Z often skip chat and go straight to voice. You need a better plan than hoping they won’t call.
*McKinsey, 2024
AI isn’t an option—it’s an opportunity
In today’s market, delivering scalable, AI-assisted service for your human agents isn’t a nice-to-have – it’s the only way to stay relevant. If you don’t do it, someone else will.
With Parloa, you become the AI partner your clients are already looking for—and stand out as their clear choice.
AI agents that work for your clients and your business
Parloa helps BPOs turn AI into a scalable, profitable part of their service model.
With our AI Agent Management Platform (AMP), you can automate intelligently and keep humans in the loop where it matters. Master the tools that matter and position yourself as the trusted AI advisor that guides clients to smarter, more efficient customer service.
Parloa AMP:
An AI Agent Management Platform
What makes Parloa different
Our platform is built for voice-heavy, high-volume environments. The kind BPOs run every day.
Enterprise-ready from the start
Deliver AI-powered services your clients can’t get anywhere else.
Build digital-native roles, strengthen partnerships, and position your business as a long-term strategic partner.
Launch real AI agent services
Deploy AI agents that understand context, resolve issues fast, and hand off cleanly when needed.
Work with an AI agent that boosts your bottom line, i.e., more revenue streams.
Run AI and humans side by side
Give your teams AI assistants, seamless fallback, and workflows that actually make their jobs easier. Not unnecessarily complicated.
Translate calls in real time
Handle 30+ languages with Parloa’s built-in real-time translation, so your team can support global clients.
What BPO leaders are saying about Parloa
- "We recognized Real-time Translation as a game-changer, enabling us to recruit based on skills, not language, and improve client experiences. Parloa is our partner of choice due to its superior technology, client focus, and commitment to success."
Tomas Yangbyn Chief Digital Officer at Transcom 
