Recent product releases: Scale globally, stay compliant, maintain control, and access conversation data

As enterprises accelerate AI agent adoption, three challenges keep surfacing: managing agents across global markets without agent sprawl, meeting strict data residency requirements, and accessing conversation data for analytics and improved customer experiences.

Our recent  releases tackled these challenges head-on. From Agent Composition to enhanced data sovereignty options and enterprise-grade conversation access, these updates help teams scale intelligent automation while maintaining control, compliance, and visibility. This also includes Centralized Audit Logs, giving enterprises clear traceability into how agents, configurations, and access change over time.

Here’s what’s new across agent management, governance, compliance, and conversation access.

One AI agent that adapts everywhere: Agent Composition

Managing AI agents across global markets shouldn't require maintaining dozens of duplicates. But that's exactly what happens when teams scale: each new market, language, or channel demands another version. A simple policy update becomes a manual slog across countless agent instances, with every edit introducing risk

Caption: Agent Composition inside Parloa’s AI agent management platform

Agent Composition eliminates this duplication entirely. Build one intelligent agent, then adapt it across every region, language, and channel without rebuilding from scratch. When you need to update your refund policy or adjust store hours for a specific market, you make the change once. It flows automatically to every relevant deployment—whether that's your German phone line, Spanish web chat, or French mobile app.

This isn't just templating or cloning. Agent Composition is embedded in Parloa's core architecture, enabling agents to adapt contextually while maintaining a single source of truth. The result: global consistency without sacrificing local relevance.

What this unlocks for your team:

• Centralized control with local flexibility: Define your agent's core logic once, then customize greetings, compliance notices, or regional nuances through environment variables.

• Instant, synchronized updates: Change a flow or policy in one place, and watch it propagate across your entire deployment network automatically.

• Unified brand experience: Customers get consistent service quality whether they're calling from Berlin or Barcelona, using voice or chat.

For enterprise teams managing high call volumes across multiple countries, this changes the economics of global automation. Less time synchronizing versions means faster launches, fewer errors, and lower operational overhead, while customers experience seamless service no matter how they reach you.

Secure, real-time conversation access with Transcripts API

Understanding what happens in AI agent conversations is critical for handovers, analytics, and compliance. The Transcripts API provides secure, real-time access to complete conversation data in our new Conversation Store.

Key capabilities include:

• Instant access: Retrieve full transcripts or summaries in seconds for seamless AI-to-human handovers. When a human agent needs to take over, they have complete context immediately.

• Granular retention controls: Define separate time-to-live periods for raw and anonymized data, keeping you aligned with GDPR requirements.

• Enterprise security: Tenant-level encryption, PII anonymization via PIIANO, and full audit traceability come standard.

Caption: Raw transcripts, anonymized transcripts, and AI-generated summaries retrieved from the Conversation Store via the Transcripts API and integrated into analytics/BI systems.

This solves three critical problems: loss of context during handovers, delayed access to conversation data (replacing batch exports with real-time retrieval), and compliance risks through tenant-level retention controls.

The API supports retrieving full, anonymized, or summarized transcripts through a single endpoint, with AI-generated summaries available via the Conversation Insights tool. Performance is optimized for enterprise scale, with retrieval under one second even under load.

Maintain operational control with centralized audit logs

As AI agents scale across teams, markets, and use cases, governance becomes just as important as performance. Centralized Audit Logs provide a tenant-level view of key platform and agent-related events, so teams can clearly see who changed what and when. This gives security, compliance, and operations teams the visibility they need to investigate issues faster, meet internal and regulatory requirements, and confidently scale AI automation with full accountability.

Caption: Centralized Audit Logs inside Parloa’s AI agent management platform

ElevenLabs voices with EU data processing

Voice quality matters, but so does compliance. With ElevenLabs EU Processing, enterprises can now adopt expressive, natural-sounding AI voices while meeting strict data residency requirements.

You choose where text-to-speech processing happens (EU or US) on a per-agent basis. For compliance-sensitive customers, this opens up new possibilities. A logistics company, for example, can now use AI agents to proactively call customers when deliveries need rescheduling—scaling outbound voice communications while keeping all processing within EU borders. No human agent required unless requested, and no compromise on voice quality or data sovereignty.

Parloa's Zero Retention Mode ensures no input or output data is stored or transferred, regardless of region. The result is GDPR-aligned voice automation that sounds natural and scales confidently.

Note: ElevenLabs must be accepted as a subprocessor before enabling EU processing.

Looking ahead

Each of these releases reflects our commitment to building AI agents that scale intelligently across markets while giving teams the operational control and visibility they need. Agent Composition sets a new standard for global agent management, while ElevenLabs EU Processing, Transcripts API, and centralized audit logs ensure your voice, data, and governance strategies meet the highest standards for compliance, control, and performance.

As we move into 2026, expect deeper capabilities around adaptability, governance, and insights, so your agents can handle more complexity while your teams maintain full command.