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WAVE 2025: IKEA customer spotlight
IKEA Retail (Ingka Group) and Parloa reveal how they’ve rewired one of the world’s most complex service operations for AI at scale.
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WAVE 2025: Fireside chat with OpenAI
The future your enterprise must prepare for now: In this powerful fireside chat, Laura Modiano (Startup EMEA, OpenAI), Malte Kosub (CEO & Co-Founder, Parloa), and Jens Rassloff (Chair of the Supervisory Board, Parloa) explore what the next chapter of AI means for enterprises worldwide.
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What it takes to build scalable AI voice agents
In this recorded CCW Las Vegas 2025 session, Parloa experts reveal the architecture, testing, and design principles behind robust, real-world voice agents—challenging assumptions about prompts and unlocking the future of agentic AI.
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CX just hit a tipping point. Are your teams and AI agents ready for it?
In this candid conversation, Latané Conant and Forrester’s Max Ball explore what changes when modern, agentic AI enters the contact center. They cover how AI agents can finally deliver natural, low‑effort experiences at scale, what that means for human roles, and how leaders should rethink metrics if they want CX to drive revenue impact.
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Agent Composition: How to go from a single agent to infinite experiences
Join this deep-dive session with Ziv Baum and Lipika Gimmler to learn all about Agent Composition
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How agentic AI is transforming BPOs into tech-driven CX partners
Join Everest Group, Parloa, and Concentrix for a 30-minute deep dive into how Agentic AI is transforming BPOs into technology-driven powerhouses. Learn how AI Agents and SaaS 2.0 are reshaping service delivery, driving agility, and creating measurable business impact.