Customer profile
Swiss Life Germany is a leading provider of financial and long-term savings solutions.
Industry: Insurance, pensions and investments
Headquarter: Hannover
Size: 1000+ employees in EU
Story at a glance
The era of touch-tone IVRs is over for Swiss Life’s hotline. Since the introduction of an AI-powered phone bot powered by Parloa, the company has been able to answer calls 60% faster.
The result: a streamlined service experience and happier employees thanks to intelligent routing during peak and off-peak hours.
“With the Parloa platform’s low-code front-end, it is no longer necessary to involve Swiss Life’s IT department. Employees can change routing, keywords and intentions themselves – intuitively and without any programming knowledge.”
Anna Müller
Consultant for Process and Project Management at HSE
Customer profile
Swiss Life Germany is a leading provider of financial and long-term savings solutions.
Industry: Insurance, pensions and investments
Headquarter: Hannover
Size: 1000+ employees in EU
Story at a glance
The era of touch-tone IVRs is over for Swiss Life’s hotline. Since the introduction of an AI-powered phone bot powered by Parloa, the company has been able to answer calls 60% faster.
The result: a streamlined service experience and happier employees thanks to intelligent routing during peak and off-peak hours.
Customer profile
Swiss Life Germany is a leading provider of financial and long-term savings solutions.
Industry: Insurance, pensions and investments
Headquarter: Hannover
Size: 1000+ employees in EU
Story at a glance
The era of touch-tone IVRs is over for Swiss Life’s hotline. Since the introduction of an AI-powered phone bot powered by Parloa, the company has been able to answer calls 60% faster.
The result: a streamlined service experience and happier employees thanks to intelligent routing during peak and off-peak hours.
“With the Parloa platform’s low-code front-end, it is no longer necessary to involve Swiss Life’s IT department. Employees can change routing, keywords and intentions themselves – intuitively and without any programming knowledge.”
Anna Müller
Consultant for Process and Project Management at HSE
Customer profile
Swiss Life Germany is a leading provider of financial and long-term savings solutions.
Industry: Insurance, pensions and investments
Headquarter: Hannover
Size: 1000+ employees in EU
Story at a glance
The era of touch-tone IVRs is over for Swiss Life’s hotline. Since the introduction of an AI-powered phone bot powered by Parloa, the company has been able to answer calls 60% faster.
The result: a streamlined service experience and happier employees thanks to intelligent routing during peak and off-peak hours.
