About This Guide
GenAI transformation in contact centers has become a necessity. How can you, as a leader in enterprise customer experience, tackle visionary and budget planning in 2024 and beyond?
In This Guide:
- The state of customer communication in 2024
- What GenAI does for companies, revenue, customers, and data collection
- Preparing your contact center to introduce Generative AI
- How to build your AI budget
- Bonus Checklist: How to assess a GenAI provider
