2024 Contact Center Business Leader’s Guide for Generative AI

About This Guide

GenAI transformation in contact centers has become a necessity. How can you, as a leader in enterprise customer experience, tackle visionary and budget planning in 2024 and beyond?

In This Guide:

  • The state of customer communication in 2024
  • What GenAI does for companies, revenue, customers, and data collection 
  • Preparing your contact center to introduce Generative AI 
  • How to build your AI budget 
  • Bonus Checklist: How to assess a GenAI provider

Download now for key insights on budget, resources, and communication to prep your contact center for GenAI.

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