Customer service has always relied on voice. But with growing demand for efficiency, multilingual support, and better customer experience, companies are looking for ways to scale voice interactions — without compromising empathy or quality.
That’s why we’re thrilled to share our new strategic partnership with TP, a global leader in digital business services and CX. As part of this collaboration, TP has made a minority investment in Parloa and will become a reseller and integrator of our AI Agent Management Platform.
Unlocking Scalable Voice AI
Through this collaboration, TP will deploy Parloa’s multilingual AI agents to handle repetitive voice and chat interactions, enabling their human Experts to focus on complex, high-impact conversations. At the same time, brands can upgrade outdated self-service channels like FAQ pages and bots into intelligent, natural voice experiences — powered by Parloa’s AI.
With support for 137 languages and dialects, our platform allows businesses to meet customer expectations for fast, convenient, and voice-based communication, no matter where they are.
Innovation That’s Human-First
TP’s approach to innovation isn’t just about adopting the latest technology — it’s about orchestrating smart, scalable solutions that blend human expertise with powerful tools. As Thomas Mackenbrock, TP Group Deputy CEO, put it: “Our mission is to deliver experiences that are smarter, faster, more engaging and more human.”
This aligns perfectly with our own vision.
“We’re helping TP Experts delegate routine tasks to our AI agents so they can focus on what matters. That’s not just efficient — it’s transformative.”
Malte Kosub, CEO of Parloa
A Strategic Step Toward the Future
This partnership is part of TP’s broader €100 million AI investment program launched earlier this year. By investing in future-forward AI companies like Parloa, TP is accelerating the adoption of intelligent operations across industries — while staying true to its human-first values.
Together, TP and Parloa are reshaping how businesses think about customer engagement. Not by replacing humans, but by empowering them — with AI that enhances productivity, empathy, and scalability.
Voice is still the most natural way humans communicate. Now, with the right technology, it’s also the most scalable.
