How it works​

Pre-trained AI automation use cases

Change the contact center game with AI-powered use cases that solve customer problems automatically, ensure an outstanding customer experience and empower contact center teams.

AI powered use cases provide a modern customer experience.

Our customers achieved

0 %

routing accuracy

0 %

accuracy transcribing contract numbers

0 %

automated order conversion

+ many more great KPIs!

Our technology is engineered for your most important use cases, helping you succeed quickly.


Intent Recognition & Routing

Improve contact center efficiency by automatically routing customers to the best available agent. Parloa achieves 97% intent recognition using the latest AI technologies, like generative AI.



Verify each customer’s identity automatically using AI-based authentication to request personal information at the start of a conversation. From email to birthday to two-factor authentication, Parloa provides extra layers of security.


Customer Self-Service

Let AI handle end-to-end processes on its own to reclaim time, increase productivity, and deliver better service. Our AI can take care of changes of addresses, bank details, and even order processing.


Smart FAQs

Uplevel customer experiences by using AI to automatically answer the most frequently asked questions. After each call, send additional information via SMS or email for an even stronger experience.


Cross- and Up-Selling

In ecommerce, order value, revenue, and brand loyalty matter most. Our AI automates customer conversations and improves business outcomes with personalized cross- and up-selling capabilities.


Replace traditional IVR with AI

AI eliminates the endless button clicking and keyword guessing of traditional IVR tools by recognizing customer intent and initiating automated service flows, helping you make a better impression.

Words from our customers

Find out more
  • The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
    Tom Schneider Tom Schneider Consultant for Process and Project Management, Swiss Life
  • Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
    Olivia Szpiech Olivia Szpiech Director of Customer Service, Decathlon Germany
  • Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
    Juergen Dick Jürgen Dick Channel Sales Manager - Financial Services Microsoft
  • Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
    Jeanine Koenig Jeanine König Project and Process Manager, AGILA

Let’s dive into all the use cases for your business.

Join us at WAVE - Berlin, Sept. 12