Empower Your
AI Agents to Work Within Your Infrastructure
Ensure your AI Agents deliver exceptional support while leveraging the systems you already trust.
Made for any CCaaS Enterprise Infrastructure
Unlimited Integration Options with REST APIs
Connect to Your Business Intelligence Tools
Collecting and analyzing usage metrics is crucial for continually enhancing customer service dialogues. With Parloa, you have the flexibility to connect and export conversation data to the business intelligence or analytics provider of your choice. Gain valuable insights into customer interactions and make data-driven decisions to continuously improve your services.
Integrate With Your Existing CCaaS Provider
The Best of Both Worlds: Enhance Your CCaaS with Parloa’s AI
Parloa integrates with leading CCaaS & CPaaS platforms like Genesys, Twilio, and Avaya — tools that you already trust to manage customer interactions. While these provide foundational AI capabilities, Parloa’s AI Agents deliver deeper automation, smarter interactions, and greater AI scalability — perfectly complementing your existing infrastructure.
- Advanced AI capabilities that go beyond standard CCaaS features.
- Consistency across existing channels
- VOIP infrastructure with SIP standards for faster time-to-value
Connect To Your Existing Backend Systems
Unlock the Full Potential of Your AI Agents with Seamless Data Access
Parloa is built to connect seamlessly with systems like Salesforce, ServiceNow, and Zendesk, ensuring your AI Agents have real-time access to accurate, reliable data. Deliver exceptional customer experiences with AI Agents powered by the tools you already trust.
- Flexible APIs to integrate effortlessly with your existing tools
- Accurate, personalized interactions
- Real-time data across systems for seamless workflows
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon Germany - Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager - Financial Services Microsoft - Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager, AGILA
