Redefining customer service with generative AI

Generative AI is revolutionizing the way contact centers communicate with their customers. In fact, it’s probably one of the most significant technological breakthroughs to date!

Trusted by leading enterprises

HSE trusts Parloa’s contact center AI.
SwissLife trusts Parloa’s contact center AI.
Decathlon trusts Parloa’s contact center AI.
Deutsches Rotes Kreuz DRK trusts Parloa’s contact center AI.
parloa website logo helvetia
AdmiralDirekt trusts Parloa’s contact center AI.

Breaking barriers, transforming customer experience – Generative AI takes the lead

Built on the foundation of AI, it’s in our DNA to deliver top-notch quality so you can provide exceptional service support to your customers. Combining cutting-edge technology with deep industry expertise, we’re taking your contact center to the next level with generative AI.

By partnering with Microsoft and OpenAI, we combine AI modules and powerful language models, such as the Generative Pre-trained Transformer (GPT), which are seamlessly integrated into our contact center AI platform.

Let's unlock new levels of customer and agent satisfaction

We empower your team to provide personalized and efficient support with generative AI, raising the bar for excellence in customer service.

Generate utterances and responses

automatically to build dialogues with a single click!

Suggested answers

ensure smooth AI customer conversations.

Real-time translation

eliminate language barriers in customer interactions.

Smart FAQs

answer inquiries by understanding the customer’s intent without manual training and building dialogues.

Words from our customers

Find out more
  • The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
    Tom Schneider Tom Schneider Consultant for Process and Project Management, Swiss Life
  • Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
    Olivia Szpiech Olivia Szpiech Director of Customer Service, Decathlon Germany
  • Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
    Juergen Dick Jürgen Dick Channel Sales Manager - Financial Services Microsoft
  • Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
    Jeanine Koenig Jeanine König Project and Process Manager, AGILA

Upgrade the service experience for customers and teams

Press Release: PwC & Parloa Join Forces