Automate Customer Service with Personal AI Agents
Leverage personal AI agents to connect
with every one of your unique customers. Engage
in dynamic, natural conversations beyond
the bounds of scripted flows, thanks to
generative AI — all safely and at scale.
Baris Yorganci
Head of IT Service Management at Barmenia
Barmenia
“With Parloa's AI Agent Management Platform, we can use generative artificial intelligence in a way that was previously unthinkable. Our customers benefit from faster problem-solving and customized experiences. AMP takes our overall customer service to a new level.”
Stop Deflecting.
Start Connecting.
A personal AI agent for
every customer.
Generative AI unlocks the power to design autonomous AI agents that can connect with customers to handle any use case through natural, personal conversations. In order to automate safely and at a global scale, businesses need to be able to manage the full lifecycle of AI agents, to guarantee customer service quality.
The power of automation with personal AI agents
AI Agent Design & Integration
AI agents are designed by natural language briefings — not scripted flows — trained using company information, and connected via API to external systems.
AI Agent Simulation & Evaluation
Provide quality assurance (QA) for AI agents by evaluating thousands of simulated conversations before deploying them.
Performance Monitoring & Tracking
Track AI agent performance to refine the customer service experience based on real-world insights for superior call center automation.
Highly-skilled personal AI agents
Parloa AMP provides pre-trained and off-the-shelf AI Agent Skills to automate the most common use Cases. It also provides the ability to create Custom Skills to handle your
customers’ unique inquiries.
Routing
Accurately route your customers to the best resource, with AI agents designed to understand customer context in contacting your business. This could be another AI agent, or a human agent empowered with AI assistance.
Knowledge
Provide customers with immediate answers with AI agents trained on company knowledge to respond to common inquiries and questions.
Authentication
Streamline customer authentication with AI agents that can ask for personal information to verify their identity.
Custom
Handle customer inquiries specific to your business by developing custom skills that allow AI agents to interact with business systems and data via API.
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon Germany - Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager - Financial Services Microsoft - Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager, AGILA
Discover more
Real-time Translation
Supercharge your team with real-time translations and responses powered by generative AI for customer service — so they can take any call, anywhere.
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Integrations
Design AI agents to connect on every channel, from phone to chat to messaging, while integrating with internal systems and applications.
