At the Heart of AI Milan

Ci vediamo a Milano!
Join us on May 28 in Milan for “At the Heart of AI” and discover exclusive insights into how agentic AI is transforming customer communication—making it more intelligent, more personalized, and more scalable than ever before.
Today, AI agents, copilots, and automation tools are everywhere—appearing in pilots, demos, and controlled settings. Yet only a select few successfully reach reliable, enterprise-grade production. So how can you move from experimentation to truly operational AI and beyond? In this interactive workshop, you’ll explore the technology first-hand and learn how forward-thinking organizations are making that transition—designing, deploying, and scaling AI agents to deliver standout customer experiences.
Explore the full lifecycle of AI agents—from initial design to real-world deployment—and learn how to create customer interactions that feel natural, authentic, and seamless. Gain a hands-on understanding of how AI voice agents work, and walk away with practical strategies to drive measurable impact in your business, powered by our Parloa.
When: Thursday, May 28
Where: Milan, location to be announced soon
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Agenda at a glance
What to expect
This event is designed for CX, Operations, and AI leaders who are not just exploring AI — but are responsible for making it work at scale. Here is a preview of what you will experience:
Hands-on workshop: Build and test your own AI agent
Best practices & expert knowledge: Learn how leading companies use AI successfully
Personalized consultation: Bring all your questions
Networking with drinks & dinner: Connect with fellow CX professionals
And remember to bring your laptop to make the most out of the workshop!
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