Discover the best phone automation you’ve ever experienced.
Where? Expo Hall, Booth 109. Click here to find us!
When? The Expo Hall is open June 5 – June 6, 2024
We'll see you there!
At a time when customer expectations and market dynamics are rapidly changing, leading enterprise companies are increasingly turning to artificial intelligence. This isn’t just a trend, but a decisive factor in future-proofing customer service. The future is AI!
At CCW, experience how artificial intelligence – powered by Generative AI – enables automated contact center services with unbeatable quality. The result? Maximum performance and fully satisfied customers.
What we’ve got in store for you:
Giveaways
Stop by our booth and chat with our team and score some pretty good lookin’ swag!
Education
Check out our industry demos, see short and impactful presentations, and chat one-on-one with our team.
See the future of AI
GPT-4o from OpenAI is here! Learn about these new audio capabilities and the impact it will have your AI strategy.
Parloa Live From the Booth!
Wednesday June 5, 11:45 am - 12:00 pm
LIVE Demo for Retail
Parloa's Proven Upsell AI: Achieve 10% Cross-selling and 70% Conversion
Location: Summit Ballroom, Booth 109
Wednesday June 5, 02:30 pm - 02:45 pm
LIVE Demo for BFSI
Agent Routing with 100% Accuracy On Day 1
Location: Summit Ballroom, Booth 109
Wednesday June 5, 03:40 pm - 04:00 pm
20/20 Visionary Talk: Why Your Call Volume Will Increase 10x (And What to Do About It)
Location: Summit Ballroom, Booth 109
Speaker: Malte Kosub, Co-Founder & CEO @ Parloa
Customer behavior is changing, and your call volume is likely to increase 10x over the next five years. In this presentation, Parloa’s Co-Founder and CEO Malte Kosub will explain why this is happening, and what enterprise companies can do for customer communication to meet this explosion in demand.
Wednesday June 5, 04:10 pm - 04:30 pm
20/20 Visionary Talk: Eliminate the Wait: We Can Solve Issues before Customers Reach an Agent. Why Aren’t We Doing It?
Location: Summit Ballroom, Booth 109
Speaker: Daniel Nieves, Director, North American GTM Strategy @ Parloa
Two decades have seen little progress in companies’ ability to swiftly resolve customer issues. Our team has mined thousands of data points, and our findings challenge conventional assumptions on the problems we really need to be solving.
Thursday June 6, 11:45 am - 12:00 pm
LIVE Demo for Travel & Hospitality
How We've Deployed AI Agents in 4 Weeks Without Developers
Location: Summit Ballroom, Booth 109
Thursday June 6, 02:30 pm - 03:00 pm
LIVE Demo for the Insurance Industry
Streamlined Claims Processing
Location: Summit Ballroom, Booth 109
Chat with our team and score swag!
Chat with our team about new generative AI capabilities for your call center and grab yourself a pair of comfy Parloa socks, branded hat, tote, and more!
Learn More About Parloa’s Superior Contact Center AI
Generative AI
Unlimited customer service: Generative AI understands complex requests, supports agents in real time, and speaks naturally.
Phone-first
Customers love calling! Deliver ideal service experiences with the best quality for your most important communication channel.
Immediate Language Translation
Calls in multiple languages? No problem! Answer multilingual inquiries and let your agents speak their preferred language.
Meet us at CCW Las Vegas
Talk to our experts about how AI can drive tangible results now for your contact center.
Discover how emerging technologies can automate up to 80% of call your volume.
Learn how you can deliver value in less than 4 weeks with Parloa’s AI integration.
