Accelerate your business with AI technologies
Leverage the most advanced AI technologies to create a stunningly natural, human-like contact center experience.
Our customers achieved
accuracy transcribing insurance numbers
automated order conversion
automated order upsell rate
Listen. Learn. Speak.
Meaningful automated conversations are only possible when powerful technologies work together seamlessly.
Our underlying tech — speech-to-text, natural language understanding, large language models and text-to-speech — helps your contact center listen, learn and speak in the most human way possible.
Listen on a deeper level with speech-to-text
Stop repeating yourself. Parloa’s speech-to-text technology, powered by Microsoft, listens carefully and recognizes your speech accurately.
- Parloa leverages Microsoft Cognitive Services and additional contextual knowledge to deliver exceptional speech-to-text accuracy across all critical voice categories, outperforming IBM Watson and Google Dialogflow.
NLU that gets you
Our NLU is Parloa’s brain, using high-quality components in a unique framework that’s specifically tuned and optimized for customer service.
- We fine-tune hyper-parameters to provide more flexibility than off-the-shelf NLUs.
- Dual intent functionality allows you to create even better dialogue branching.
- Global slots and intents enable you to design more robust dialogues.
- Improve NLU performance with every conversation to increase customer satisfaction and loyalty.
Natural interactions with large language models
Large language models (LLMs) bridge the gap between generic models and business knowledge. We feed LLMs tons of company-specific information to help them learn and remember — just like a human brain.
- Specifically fine-tuned LLM models enriched with facts from company knowledge.
- The AI-generated answers are natural, reliable, and sound like a human.
- From agents to bot designers, LLMs support tasks at every level of customer service
Transform Text to Lifelike Speech
What makes us stand out is how we sound. Parloa speaks more naturally than any other solution, and you can even customize it. Have a listen:
Parloa feat. Microsoft Neural Voices:
Context is king (and queen)!
Providing customers with a great phone experience is what makes your customers happy and loyal! That’s why our platform is able to contextualize every aspect of your conversations, ensuring accuracy and efficiency.
Reduce unwanted conversational patterns, including spelling errors, by 26%.
Parloa’s intelligent use of context enables us to keep listening during natural pauses in conversations instead of triggering an End of Speech Detection event — decreasing errors rates by 15%.
Parloa’s speech-to-text hints, contextual listening and post-processing are seamlessly integrated into your infrastructure.
AI solutions designed for people
Parloa aims to ensure every customer and every agent ends a call with a smile on their face. We do this by using the most advanced technologies available today, including generative AI, which is an integral part of our solution. Find out more:
”The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.Tom SchneiderConsultant for Process and Project Management at Swiss Life
Exceptional customer service — always
Our fully customizable contact center platform delivers great customer experiences thanks to powerful conversational AI and the most user-friendly interface. Automate service channels, reduce customer wait times, and minimize repetitive tasks.