How it works
Unleash automated interactions with next-gen AI
Deliver superior automated customer experiences while freeing agents from repetitive tasks using cutting-edge AI and its latest innovations, such as generative AI.
Our customers achieved
routing accuracy
accuracy transcribing contract numbers
automated order conversion
+ many more great KPIs!
Empower your agents, delight your customers & boost your KPIs
In today’s on-demand era, customers expect instant answers to questions and concerns — and on any device. That’s why our platform is purpose-built with next-gen technology, including generative AI.
With Parloa, you can automate recurring customer queries and free your agents from mundane tasks.
The power of automation
Superior customer experiences
Motivated agents and freed potentials
Turn your contact center into a profit center
Top three use cases
Our technology is engineered for your most important use cases, helping you succeed quickly.
Intent Recognition & Routing
The fastest way to improve contact center efficiency is to automatically route customers to the best available agent. Parloa’s AI-powered intent recognition does exactly that, with 97% accuracy.
Authentication
Use AI-based authentication to automatically request personal information to verify a customer’s identity. From address to birthday to two-factor authentication, Parloa provides extra layers of security.
Self Service
Save time, increase productivity, and deliver better service by letting AI manage end-to-end processes on its own. Address changes, banking, and even order fulfillment can be handled by our AI.
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon Germany - Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager - Financial Services Microsoft - Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager, AGILA
Discover more
Augment your agents with AI
Take advantage of real-time translation for agents across the globe so that they can talk in their native tongue and assist customers who speak any language.
Find out more
Unlock generative AI
We empower your team to provide personalized and efficient support with generative AI, raising the bar for excellence in customer service.
