Trust is earned, and transparency is built in


Security, compliance, and transparency aren’t checkboxes at Parloa—they’re core to how we build, deploy, and scale AI agents for enterprise-grade performance.

Made to withstand scrutiny


Parloa is designed for real-world conditions: multi-channel, high-volume, and under scrutiny. We meet the security and compliance standards enterprises expect from any system handling sensitive customer conversations.

Made to withstand scrutiny

Safety and security at the core


  • Encryption at rest and in transit across all interactions

  • Granular access control with role-based permissions

  • Pen testing conducted regularly by external provider

  • Audit-ready architecture with traceable logs

  • PII redaction and flexible data retention policies

Safety and security at the core

Responsible AI you can trust and trace


  • Version control and full audit logs for every AI agent update

  • Human-in-the-loop workflows for sensitive use cases

  • Transparent evaluation and QA processes

  • AI performance is observable, traceable, and accountable

Responsible AI you can trust and trace

Trusted in industries where failure isn't an option


Parloa powers critical conversations across finance, insurance, healthcare, and more, where uptime, data integrity, and auditability aren’t negotiable. 

We work with legal, compliance, and IT teams from day one to ensure confidence across every layer of deployment.

Trusted in industries where failure isn't an option

What success looks like

How BarmeniaGothaer’s “Mina” AI Agent Adds More Empathy and Precision to Call Routing


Workload reduction at the switch board00%


NPS increase000%


Customers reported a stronger customer relationship with Barmenia00%


Real-time translation accuracy00%


Less phone time for staff00%

Design

Design smarter AI agents, for every channel and customer need.

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Test

Simulate conversations, auto-evaluate performance, and catch issues early to ensure reliable customer experiences.

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Scale

Handle millions of conversations across channels and languages—without compromising performance or experience.

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Optimize

Monitor, retrain, and improve agent behavior without disrupting CX. Achieve peak performance with data-driven insights and smart automation.

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Secure

Security, compliance, and transparency are at Parloa’s core—so you can deploy AI agents with confidence and control.

Integrations

Integrate AI agents with CCaaS, CRM & more in just steps. Boost automation, consistency & insights across your existing systems.

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