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Security, compliance, and transparency aren’t checkboxes at Parloa—they’re core to how we build, deploy, and scale AI agents for enterprise-grade performance.
Parloa is designed for real-world conditions: multi-channel, high-volume, and under scrutiny. We meet the security and compliance standards enterprises expect from any system handling sensitive customer conversations.
Encryption at rest and in transit across all interactions
Granular access control with role-based permissions
Pen testing conducted regularly by external provider
Audit-ready architecture with traceable logs
PII redaction and flexible data retention policies
Version control and full audit logs for every AI agent update
Human-in-the-loop workflows for sensitive use cases
Transparent evaluation and QA processes
AI performance is observable, traceable, and accountable
Parloa powers critical conversations across finance, insurance, healthcare, and more, where uptime, data integrity, and auditability aren’t negotiable.
We work with legal, compliance, and IT teams from day one to ensure confidence across every layer of deployment.
Design smarter AI agents, for every channel and customer need.
Simulate conversations, auto-evaluate performance, and catch issues early to ensure reliable customer experiences.
Handle millions of conversations across channels and languages—without compromising performance or experience.
Monitor, retrain, and improve agent behavior without disrupting CX. Achieve peak performance with data-driven insights and smart automation.
Security, compliance, and transparency are at Parloa’s core—so you can deploy AI agents with confidence and control.
Integrate AI agents with CCaaS, CRM & more in just steps. Boost automation, consistency & insights across your existing systems.