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Optimize agent performance to be your peak performance
Monitor agent performance and retrain behavior without disrupting customer experiences.
Improvements that don’t stop at launch
Our platform lets you monitor, analyze, and improve every agent even after go-live.
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Track what matters, in your system of choice
Dashboards to keep tabs on performance: average handling time, containment rate, and more
Review conversation histories and audit agent behavior
Export data to in-house dashboards or business intelligence tools for deep analysis
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QA, beyond go-live
Keep optimizing with simulations and evaluations post-deployment
Detect hallucinations, bias, compliance issues, and other system errors
Built-in guardrails and content filters help you stay safe
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Iteration for peak performance
Surface trends, edge cases, and breakdowns
Use analytics to guide adjustments and updates
Roll out fixes and enhancements quickly
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Built-in safety
Continuous compliance monitoring with personally identifiable information redaction
Content filtering and data isolation
Enterprise standards enforced at every stage
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What success looks like
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Real-time translation accuracy00%
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Less phone time for staff00%
Design
Design smarter AI agents, for every channel and customer need.
Test
Simulate conversations, auto-evaluate performance, and catch issues early to ensure reliable customer experiences.
Scale
Handle millions of conversations across channels and languages—without compromising performance or experience.
Optimize
Monitor, retrain, and improve agent behavior without disrupting CX. Achieve peak performance with data-driven insights and smart automation.
Secure
Security, compliance, and transparency are at Parloa’s core—so you can deploy AI agents with confidence and control.
Integrations
Integrate AI agents with CCaaS, CRM & more in just steps. Boost automation, consistency & insights across your existing systems.