Parloa and Sopra Steria enter a strategic global partnership
Parloa, a leading agentic CX enabler for the enterprise, has formed a global strategic partnership with the management consultancy Sopra Steria. Under this collaboration, Sopra Steria will serve as an official service partner for Parloa, assisting businesses with the successful implementation and scaling of AI agents in their customer service operations.
This partnership unites Parloa's technological innovation with Sopra Steria's extensive consulting expertise. Their combined goal is to support companies in transforming customer service processes using artificial intelligence, focusing on responsible, secure deployment that delivers measurable added value.
Next-Generation AI-Powered Customer Service
Parloa is a leading AI company that is redefining customer service through the use of AI agents. With Parloa's innovative AI Agent Management Platform (AMP), companies can securely create, test, and deploy millions of powerful AI agents that supercharge CX through natural, personalized conversations with each customer. Some of the world's best-known brands rely on Parloa to better reach their customers, increase satisfaction, strengthen customer loyalty, and unlock new revenue potential.
Sopra Steria is a leading European technology and consulting company that has been supporting businesses, public institutions, and society at large in Germany in their digital transformation for over five decades. The company combines technological excellence with social responsibility and develops solutions that create sustainable added value.
Strong Partnership for Successful AI Implementation
As an implementation partner, Sopra Steria will provide companies with comprehensive, end-to-end support in the introduction of the Parloa platform – from strategic conception and technical integration, to change management. The partnership enables customers to seamlessly integrate AI agents into all existing IT landscapes while adhering to the highest standards of data protection, security, and compliance.
“The partnership with Parloa is a logical step for us to provide our customers with the best possible support in their AI transformation of customer service,” says Darius Selke, Chief Marketing & Business Development Officer at Sopra Steria. “We are combining Parloa's technological innovation with our experience in complex transformation projects, thereby creating solutions that not only work but also deliver lasting impact.”
“With Sopra Steria, we have found a partner who shares our vision of AI-driven, human-centric customer service,” adds Iryna Yosyk, Head of Service Partnerships, EMEA, at Parloa. “Together, we can help companies unlock the full potential of AI agents and offer their customers truly exceptional service experiences.”