Parloa and Deloitte are joining forces to shape the customer service model of the future
Deloitte and Parloa are forging a future-focused partnership to bring agentic AI into customer service, driving efficiency, elevating experiences, and creating real progress.
New York/Berlin, October 20, 2025 – Berlin-based agentic AI company Parloa and Deloitte, a global consulting firm, announced today a strategic partnership to help businesses transform how they engage with customers, making every interaction across the entire customer journey more intuitive, efficient, and empathetic.
The partnership promises to set a new standard for agentic AI in customer service, not only speeding up and simplifying operations but also elevating service quality. AI agents can act independently, resolve inquiries quickly and completely, understand context, as well as initiate actions, and execute on decisions, thus becoming sustainable drivers of value. For enterprises operating at scale, this translates to lower service costs and new opportunities to create highly personalized, exceptional customer experiences – a significant leap forward for the customer service of tomorrow.
Transforming customer service with a strong partnership
Parloa and Deloitte are combining their expertise to help enterprises in successfully adopting agentic AI and accelerating their customer service transformation. Parloa provides the technology foundation with its AI Agent Management Platform (AMP) – designed for efficient automation and natural, AI-powered customer interactions. The platform also ensures that AI agents operate with safety and security at the forefront.
Deloitte brings deep transformation expertise at scale, especially in the service domain, and proven knowledge of AI implementation lifecycles, adding complementary capabilities to the partnership.
Dorothy Copeland, SVP Partnerships at Parloa, says: “With our platform, we enable organizations to improve customer experience, increase efficiency, and unlock significant value. We provide them with the technology and support they need to successfully deploy agentic AI in complex enterprise environments and scale globally. With Deloitte, we have a trusted partner at our side with years of experience in executing complex transformation projects, including in customer experience. Together, we deliver a powerful promise: consulting, technology, and execution – all in one.”
Hans Agnischock, Partner at Deloitte and responsible for Service Excellence, emphasizes: “Our mission is to empower companies to deliver outstanding service experiences that inspire customers and build long-term relationships. Together with Parloa and its agentic AI platform, we’re creating exactly the right conditions for businesses to take their customer service to the next level. We’re confident that the targeted use of this technology will unlock significant efficiency and competitive advantages.”
About Parloa
Parloa is a leading agentic AI company transforming what’s possible in customer service. Parloa’s AI Agent Management Platform helps enterprises to build, deploy, and orchestrate highly-skilled AI agents that engage in natural conversations with every customer. Global brands trust Parloa to deliver exceptional experiences that are proven to increase satisfaction, deepen customer loyalty, and introduce new revenue opportunities. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 300 people in Berlin, Munich, and New York. For more information, visit https://www.parloa.com.