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Browse explainers, definitions, and practical content to help you navigate automation, CX, and AI agents with confidence.
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Conversational AI agents: How AI-powered conversations are transforming customer experience
A conversational AI chatbot helps brands deliver faster, more natural customer support by understanding intent, completing real tasks, and providing 24/7 automated service across channels.
Voice of Customer: Unlocking customer insights to drive business success
Voice of Customer is a structured system for capturing and interpreting what customers expect, prefer, and feel across every stage of their journey.
How to measure customer effort score: A complete guide
Customer Effort Score measures how easy it is for customers to complete an interaction with your business, like resolving an issue, finding information, or completing a transaction.
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The role of automatic speech recognition in modern customer service
Once a back-office transcription tool, ASR is now the foundation of modern contact centers and conversational AI platforms.
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Why 2026 is the year to adopt enterprise‑grade AI support
Three converging forces are making 2026 the defining year for enterprise AI adoption in customer service.
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Zero-shot learning explained: How AI handles new tasks without training data
Zero-shot learning removes the biggest AI barrier—manual data labeling. By letting models handle unseen tasks instantly, Parloa helps enterprises scale CX automation faster, smarter, and without retraining.
What is zero-shot classification?
AI-powered customer service thrives on clear, consistent communication. These 10 prompt templates help teams respond faster, stay on-brand, and build lasting customer trust.
10 must-have prompt templates in customer service
AI-powered customer service thrives on clear, consistent communication. These 10 prompt templates help teams respond faster, stay on-brand, and build lasting customer trust.
Customer success automation: How IT leaders can scale retention and growth
Customer success teams are stretched thin—automation lets them scale engagement, prevent churn, and drive growth without adding headcount.