The conference for leaders in AI and CX
Join us at WAVE
Customer relationships are being redefined and agentic AI’s transforming how people connect with brands. The companies embracing this shift now will set the standard. Spend the day with 300+ CX leaders, AI builders, and forward-thinking teams who are turning agentic AI into real business results. Discover how to build stronger, smarter customer relationships at scale.
WAVE 2025 Recap
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What sets WAVE apart
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From global enterprises to fast-moving startups, WAVE brings together the voices shaping the future of AI in customer experience. It's where real insights, practical strategies, and meaningful connections come to life—in one room.
Attendees000+
Sponsors00
Speakers00+
Live in 2025
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Voices from WAVE
This is a great example of AI innovation "Made in Germany". It was a pleasure to attend the world premiere of the AI Agent Management Platform live in Berlin
Agnes Heftberger, CVP & CEO Microsoft Germany
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The event was filled with great conversations and impressive personalities. I was particularly thrilled that Bastian Schweinsteiger took the time to share his thoughts and I could take a selfie with him!
Uwe Richter, Director Customer Service HSE
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It was an inspiring and unique event!
Katharina Paul, Expert Conversational AI at MUUUH!
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WAVE is Parloa’s annual flagship conference, taking place on October 7, 2026, in Berlin. It’s a full-day experience focused on the transformative power of agentic AI in enterprise customer communication — combining cutting-edge insights, real-world case studies, and unmatched networking.
Your ticket gives you access to a complete experience:
Inspiring keynotes from industry leaders and visionaries
Hands-on workshops and practical knowledge sessions
500+ networking opportunities with CX and AI professionals
All-day catering, including lunch, dinner, snacks, and beverages (vegan, vegetarian, and meat options available)
Evening party to celebrate and connect in a more relaxed atmosphere
We’re happy to accommodate dietary needs. If you have allergies or specific restrictions, please email us at wave@parloa.com in advance so we can ensure your comfort and safety.
The agenda will be announced soon! We’re curating an exceptional lineup. Stay tuned by checking our website to be among the first to get access.
WAVE is a full-day event.
Registration opens at 8:00 AM
The event runs through the day, ending with our networking party in the evening
We recommend arriving in Berlin the day before to make the most of the experience.
The conference will take place at Wilhelm Studios, Kopenhagener Str. 60–68, 13407 Berlin.
Public transport options include:
S-Bahn Wilhelmsruh (S1, S25, S85) – 100m away
U-Bahn Residenzstraße (U8) – 900m away
Bus 122 – Wilhelmsruh stop – 50m away
Yes, Wilhelm Studios is generally accessible. To ensure we can support you fully, please reach out in advance at wave@parloa.com so we can assist with any specific needs.
No problem. Please email us at wave@parloa.com and we’ll work with you on the best available solution, whether it’s a refund, transfer, or another option.
Some sessions may be recorded and made available after the event. Stay subscribed to our updates to receive access to any post-event content we share.
Absolutely — WAVE is designed to inspire teams. We even offer group discounts for multiple attendees from the same organization. Reach out to wave@parloa.com for more details.
The primary language of the event is English, as we welcome an international audience.
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