
WAVE Soundcheck is an invite-only event for the partners building better customer experiences alongside us. It’s a space for shared context and intriguing discussions before we open the doors to WAVE 2025. So, whether you’re defining product roadmaps or deploying AI agents out in the field, this is your chance to connect with the bright minds that shape how our platform shows up for customers. 

The Partner Summit

Safety and security at the core

DACH

WAVE Soundcheck The Partner Summit

Where AI redefines customer experience

Spend the day with fellow CX leaders & innovators exploring how AI makes deeper customer connections possible and scalable.

Join us at WAVE

WAVE 2025 is a one-day event dedicated to a single idea: that deeper customer connections are still possible, and AI can help us get there.

As customer expectations soar and AI capabilities accelerate, global enterprises are rethinking how they show up for customers: with agentic AI. These are intuitive, autonomous agents designed to deliver personal, scalable, and human-like service at scale.

WAVE 2025 brings together forward-thinking leaders, innovators, and practitioners to explore how enterprises can stay ahead in this shift. From strategic insights to real-world applications, this event offers a 360° view of what it takes to lead in the age of AI agents.

What’s on the agenda

A lineup worth  listening to

Live in 2024

What people love about WAVE

Voices from WAVE

News

Building customer relationships that deepen over time

Swiss Customer Service Summit 2025

RetailNXT

CCW Amsterdam

ICMI Orlando 2025

USCA

Service Summit 2025

AI Enterprise

Behind the Build

Agent Lifecycle

Responsible AI

CX Economics

Index

Join events and on-demand webinars where artificial intelligence meets reality through deep dives, honest discussions  and takeaways you can use.

The people behind the platform, live & unfiltered