Download a complimentary copy of the Everest Group’s report to see how your business can provide seamless multilingual customer support, enhance and accelerate global reach, and improve overall customer satisfaction.
The latest advances in AI-powered language translations allow global enterprises to better serve their customers, by tackling key challenges in today’s contact centers:
- Overcoming limited availability of multilingual talent
- Reducing setup and training costs
- Increase operational efficiency
- And more…
This report evaluates 16 vendors who provide AI-powered translations in the CXM space, including Parloa. Anubhav Das, Practice Director at Everest Group, had this to say:
“Parloa’s Real-Time Translation offering empowers contact centers to deliver seamless multilingual support, ensuring agents and customers communicate effortlessly in their preferred languages. With industry-leading low-latency voice translation, robust AI orchestration, enterprise grade security, and an intuitive multimodal interface, Parloa enables businesses to scale globally, enhance customer experience, and optimize operational efficiency—without the cost and complexity of multilingual hiring.”
