The Parloa Promise & what it means for you
When we started Parloa, we set out on a mission to change the world of customer experience based on the belief that customers should be able to talk to a brand as easily as talking to a friend. Our success to date has been nothing short of amazing, and would not have been possible without our customers believing in us.
So, it is from a place of gratitude and a sense of obligation to our customers, and the community at large, that we are launching the Parloa Promise.
Today, Parloa has earned its place as the #1 Agentic Customer Experience Platform for Enterprises by rapidly transforming global brands' customer experiences. Parloa customers gain a significant increase in NPS and a dramatic improvement in automatic case resolution, allowing them to truly turn customer conversations into lasting loyalty.
We achieved this #1 position by:
Investing in proprietary AI technology that has powered over ONE BILLION interactions between global enterprise brands and their customers.
Building the most advanced AI agent management platform in the world, where voice, chat, and visual interfaces operate as one, integrated multi-modal platform. So no matter where a customer starts the conversation, or where they last left off, the experience is always seamless.
A relentless focus on the global enterprise. Parloa powers customer experiences in 100+ countries and 120+ languages, for Global 2000 enterprises across finance, insurance, travel, retail, ecommerce, telecom, and more.
Being an early pioneer in real-time agentic AI in voice. Parloa AI Agents translate conversations, understand dialects, cadence, and cultural nuance in real time.
Providing our customers with a platform that is built for simplicity, composability, and reusable components. With Parloa, customers can build, test, evaluate and train their agents themselves without external help or without the help of engineers - all with security and compliant guardrails in place that allow them to design highly complex AI agents with complete control over testing and deployment in the world’s most high-stakes environments.
Now, we embark on a new chapter where being the leader means we must continue to forge ahead fearlessly, but also responsibly. So today, I want to share with you a global initiative that will guide us going forward.
We’re excited to announce: The Parloa Promise.
The Parloa Promise is our commitment to how we will continue to lead the transformation of customer experience through the biggest shift in a generation.
First, to the consumers of customer service (our customers’ customers), we promise to lead with your experience in mind. We are building towards a future where every interaction is a seamless and personalized experience that deepens over time. No wait times, no phone trees, no frustration.
We believe every consumer of customer service deserves their own personal AI agent, and that’s at the core of what we deliver on a global scale today.
To our customers, we promise to continue to innovate relentlessly and invest in your success.
Every Parloa agent is stress-tested at scale through simulation, evaluation, and obsessive on-brand fine-tuning. Our AI Agent Management Platform enables unmatched performance and reliability, that we stand behind with confidence. Parloa will outperform your existing CX solution, or we’ll keep investing our time and resources until it does. When you win, we win. Period.
To transform customer experience from a reactive cost center into a strategic growth lever, CX metrics must be reimagined. That’s why we’re launching a new set of capabilities specifically designed to evaluate and fine tune the agent experience (AI or human). This new system of measurement and continuous improvement will optimize the agent experience in order to help deepen customer relationships, and drive lasting loyalty.
Today, many teams still rely on traditional operational KPIs like First Call Resolution, Average Handling Time, and Containment Rate which are useful, but often blind to why customers get frustrated, or where the agent goes off-instructions. What we will deliver in the next quarter is a solution that closes that gap and delivers insights across dimensions like conversation quality, sentiment trajectory, resolution effectiveness, instruction-following, tool-use reliability, and more.
Our goal is to turn every call into measurable, explainable performance signals, so that teams can improve AI agent outcomes, boost reliability, and drive increasing business impact.
To the community, we promise to lead responsibly.
As both a technology operator and public-policy contributor, Parloa will continue to work through direct engagement with global leaders and organizations to help shape the future of responsible AI for the enterprise. We will continue to advocate for cross-border collaboration, worker participation, and governance frameworks that prioritize decisions and actions around a core set of values like honesty, fairness, and sustainability to ensure alignment between innovation and long-term societal impact.
We understand that AI is changing jobs, and we’re not pretending otherwise. Some roles may disappear, while others evolve. As we continue to transition to a world where the majority of customer interactions will be resolved by AI, we believe it is our responsibility to help others prepare for what’s next.
Here’s how:
We’re opening up access to Parloa University, to help agentic enthusiasts become agent managers, agentic system designers, and AI-fluent professionals—so our community can grow alongside the technology.
Offering hands–on workshops where enterprise employees, from frontline staffers to seasoned business leaders, can learn how to build and deploy AI agents themselves during our At the Heart of AI tour, expanded across Europe and the United States.
Through Pledge 1%, we apply human-centered AI for good; dedicating our platform and resources to help volunteer-driven nonprofits operate more effectively and better serve their communities.
The next chapter of our mission has been funded, leaving no doubt we will make good on our promises to strengthen the connection between brands and their customers, and fully invest in the success of both our customers and our community.
These are the commitments that will ensure we not only deliver more intelligent, more personal AI agents to organizations around the world, but that we innovate relentlessly, lead responsibly, and continue to earn our place as the #1 Agentic Customer Experience Platform for the most customer-centric brands in the world.