Let’s redefine customer service together

Our customers are our number one priority! That’s why we build strong teams of people and AI, to create outstanding conversations and the greatest business value.

parloa website success story orderbird header pos

Featured Success Story

orderbird Reduces Waiting Times with Parloa's AI Voicebot by 60%

Trusted by leading enterprises

HSE trusts Parloa’s contact center AI.
SwissLife trusts Parloa’s contact center AI.
Decathlon trusts Parloa’s contact center AI.
Deutsches Rotes Kreuz DRK trusts Parloa’s contact center AI.
parloa website logo helvetia
AdmiralDirekt trusts Parloa’s contact center AI.

Words from our customers

Find out more
  • The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
    Tom Schneider Tom Schneider Consultant for Process and Project Management, Swiss Life
  • Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
    Olivia Szpiech Olivia Szpiech Director of Customer Service, Decathlon Germany
  • Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
    Juergen Dick Jürgen Dick Channel Sales Manager - Financial Services Microsoft
  • Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
    Jeanine Koenig Jeanine König Project and Process Manager, AGILA

Our customers achieved

0 %

routing accuracy

0 %

accuracy transcribing contract numbers

0 %

automated order conversion

+ many more great KPIs!

Ready to make AI part of your team?

Press Release: PwC & Parloa Join Forces