The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom SchneiderConsultant for Process and Project Management, Swiss Life
Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia SzpiechDirector of Customer Service, Decathlon Germany
Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen DickChannel Sales Manager - Financial Services Microsoft
Our Parloa chatbot uses its comprehensive knowledge to answer our customers’
questions and forwards them to our service team if needed. At the same time,
it is a popular “goodie” that allows customers to update their personal data
via self-service. We plan to expand these services soon. Our next project: Phonebot!