Customers

The results are the story

From global brands to BPOs, these stories show how Parloa's AI agents deliver great customer experiences at scale, every day.

The Evolution From Chatbot to Phone Bot: “Claimens” Makes Filling Claim Reports Easier than Ever

DOMCURA’s “Claimens” voicebot, built with Parloa, handles 90% of claim calls within 3 months—cutting agent workload and speeding up insurance reporting.

How Parloa’s AI Voicebot Solves Complaints and Strengthens Customer Loyalty at Medien Hub

Parloa’s voicebot now handles 30% of Medien Hub’s complaint calls and authenticates 70% of callers—launched in just six weeks, improving efficiency and loyalty.

Joining Forces: How KPMG and Parloa Are Changing the Game

Parloa and KPMG form a strategic alliance to bring compliant, enterprise-grade AI customer service—boosting automation, reducing wait times, and ensuring data security.

AI-Powered Customer Care: Transforming Payment Reminders for Leading e-Commerce Platform

Parloa and Waterfield Tech built an empathetic AI agent that delivers payment reminders via natural, multi‑dialect conversations—improving outcomes and trust.

PwC and Parloa: Transforming Customer Service for a Smarter, More Human Future

Parloa and PwC (with Azure) deliver AI-driven contact center transformations—automating routine tasks while preserving a human, conversational service style.

How an Insurance Leader is Automating Voice Tasks to Improve Claims Journeys

Parloa and Inoria’s voice-first AI assistant automates 71% of claimant interactions—simplifying form filling, reducing agent load, and improving experience.

Breaking Language Barriers: TUI and Transcom Transform Customer Service with Parloa’s Real-Time Translation AI

Parloa’s Real‑Time Translation AI enables TUI via Transcom to serve 20M+ customers across 180 regions—breaking language barriers with seamless multilingual support.

orderbird Reduces Wait Times with Parloa’s AI Voicebot by 60%

Parloa and orderbird implemented an AI voicebot that cut wait times by 60% and streamlined routing—boosting efficiency and customer satisfaction.

How BarmeniaGothaer’s ‘Mina’ AI Agent adds 
empathy and precision

Parloa’s “Mina” AI agent brings empathy and precision to BarmeniaGothaer’s call routing—cutting switchboard workload by 90% and enhancing customer experience.

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