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Expert partners, exceptional customer experiences
Whether you're looking for the right partner or looking to become one, we team up with industry leaders to unlock the full potential of AI-driven customer service.
Supercharge your AI journey with partners who get your business
Our partners bring deep enterprise-grade experience in AI agent design and implementation services, technology platforms, and BPO operations, helping you launch faster, integrate seamlessly, and keep your customer experience performing at its best.
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Tap into industry-specific expertise
Our partners help enterprises get the most out of our platform by bringing the industry expertise, systems knowledge, and technical depth needed to deploy AI agents at scale.
Faster deployment and seamless integrations
Our partners help design and configure AI agents for your workflows, adapt skills to your tone, and connect Parloa’s platform to your existing systems—CRM, CCaaS, ticketing, and data warehouses—so you can launch faster, without technical friction.
Power your contact center with partner-led solutions
Our partners offer packaged services and integrated technology, so you can manage your call center AI agents in-house or outsource entirely with confidence.
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Our partners
Trusted globally, built for scale, and built with partners like you
Deliver more value to your customers
Give your customers access to our industry-leading AI agent platform with the enterprise scale and flexibility they need.
Create differentiated solutions on a category-defining platform
Set your business apart and elevate customer experiences with solutions designed for customization, not constraints.
Grow your revenue with partner programs
Reach new customers & nurture existing ones with our partner incentives, marketing support, co-selling, and enablement.
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Your business, backed with Parloa’s momentum
As a partner, you’ll get access to enablement, support, and programs designed to help you grow — while delivering better outcomes for your customers.
Sales enablement & deal support
Technical training & certification
Co-selling opportunities
Referral program
Solution provider program
Joint marketing & thought leadership
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Who we partner with, and why it works
Our partners bring technology, expertise, and influence to help more businesses unlock the power of AI in customer service.
We work with the following types of partners:
Services
BPOs
Partner Spotlight
How Inoria, a CallTower company, & Parloa brought voice automation to a national health insurer
Challenge
A leading health insurer wanted to bring the ease of its digital experience to the phone—starting with routine claims calls.
But without automation, agents were stuck walking callers through repetitive tasks, like confirming surgery or return-to-work dates. That meant long handle times and limited flexibility for policyholders.
Solution
With Inoria’s design expertise and Parloa’s platform, the insurer launched a voice assistant that feels intuitive, human, and on-brand.
Built on reusable components and AI-first logic, it guides callers through claims tasks naturally—no live agent needed.
Results
71.4% task automation
Lower call burden on live agents
Faster, guided experiences for claimants
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How Waterfield Tech & Parloa helped a global retailer drive better payment outcomes
Challenge
A global retailer needed to recover missed payments without damaging relationships. Human agents worked, but the experience was inconsistent, and sometimes tense.
Solution
Together with Waterfield Tech, Parloa built an AI voice agent designed to handle emotionally charged conversations with empathy, clarity, and consistency. The agent adapted to tone, spoke in natural language, and delivered results at scale.
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