Engineering perspectives
What our team is thinking about before it becomes code, research, or product.
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What happens when calls never end?
Every customer conversation has a rhythm: a start, a middle, and (generally) an end. But what happens when it doesn’t?
GPT-5.2 doesn’t just follow instructions, it follows through
There’s a specific kind of failure we like to track closely. It doesn’t show up in latency graphs or user feedback. It sounds like the system is doing the right thing. It looks like it’s doing the right thing. And yet: the action never happens.
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