Waterfield Tech

A leading provider of customer experience (CX) transformation solutions, helping enterprises modernize contact centers, integrate AI, and optimize customer engagement. The company specializes in designing, deploying, and managing omnichannel platforms, spanning voice, chat, cloud, and workforce optimization, to deliver measurable business outcomes.

 With a heritage of deep expertise across Avaya, Genesys, Cisco, Five9, Amazon Connect, and other leading platforms, Waterfield combines consulting, applied AI, managed services, and recurring support to create predictable value for its clients.

Headquartered in Boston with a global delivery footprint across North America, Europe, India, and the Philippines, Waterfield Tech partners with Fortune 500 companies, healthcare providers, financial institutions, and government agencies to transform CX from strategy through operations.

Waterfield and Parloa have partnered since 2024, combining Waterfield’s CX transformation expertise with Parloa’s conversational AI platform to deliver next-generation customer experiences. Our collaboration goes beyond reselling technology — together we tackle complex enterprise challenges such as omnichannel orchestration, automation, and workforce optimization. By blending consulting experience with innovative AI, we create scalable, human-centric solutions that drive measurable business impact across industries.