Verint

Verint® is a leader in Customer Experience (CX) Automation. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—rely on Verint Open Platform to achieve stronger, faster AI Business Outcomes, Now™ that reduce costs and elevate CX.

With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not sustainable solutions, organizations recognize the need for AI-powered platforms and CX Automation to achieve their strategic objectives and realize significant ROI.

Using Verint Open Platform, organizations can handle more interactions with better quality, without increasing the size of their human workforce. Verint Open Platform leverages an open approach and unique architecture that puts behavioral data and Verint Da Vinci™ AI at the platform core. Our Open Data Hub provides a rich set of behavioral data that is different from the transactional or communications data provided by other vendors. This data is used to train AI as well as provide insights for business users.

Designed to fit seamlessly into an organization’s current enterprise ecosystem, Verint Open Platform offers more than 50 bots, backed by hundreds of AI models to automate manual CX workflows. By injecting AI directly into workflows, organizations can drive immediate efficiency gains without altering their existing processes or ecosystem. They can keep their existing CCaaS, CRM, telephony, desktop, and other systems and still realize massive AI business outcomes with Verint bots. The bots can significantly increase agent capacity while simultaneously elevating CX across all customer touchpoints, including the contact center, back office, branch, web sites, and mobile apps.

For three decades, organizations have trusted Verint to provide innovative solutions and expertise for their customer engagement operations. Our solutions are used by organizations in more than 175 countries across a diverse set of verticals, including financial services, healthcare, utilities, technology, and government. Today, Verint is a CX Automation leader, with a steady stream of innovations, extensive patent portfolio, rich partner ecosystem, and deep accumulated knowledge from processing billions of interactions per year.

Verint and Parloa have partnered to deliver an enterprise-grade solution designed for the hybrid future. From forecasting and scheduling to quality assurance and continuous improvement, CX leaders can now manage every agent—AI or human—side by side, in a single system built for real business impact. 

With this joint solution, brands can:

• Design & integrate AI agents
• Simulate & evaluate their performance before go-live
• Deploy, automate & scale agents into production
• Analyze and improve agent performance through quality management
• Forecast, schedule, and manage a hybrid workforce