Transcom

Transcom provides AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 85 contact centers and work-at-home networks across 29 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. We help our clients drive their brands forward, customer satisfaction up and operating costs down. For more information, visit www.transcom.com.

Transcom and Parloa combine the best of experience and innovation to transform customer service. With 30 years of proven expertise across multiple industries, Transcom knows what it takes to make technology deliver real business outcomes — not just at the point of implementation, but in daily operations at scale. Parloa’s platform powers seamless, natural customer interactions, while Transcom ensures these solutions are designed, deployed, and continuously optimised to drive measurable impact. Together, we help brands boost efficiency, reduce costs, and elevate customer satisfaction through the perfect balance of intelligent automation and human empathy.

We were the first BPO to implement and run a Real-Time Translation (RTT) solution with Parloa, setting a benchmark for the industry. Building on this success, we are now launching our first projects that combine RTT with Parloa’s AI Agent Management Platform (AMP) — starting in the travel and e-mobility verticals. For our clients, this partnership means faster time to value, reduced costs, and more engaging customer experiences, all supported by Transcom’s operational excellence and long-term commitment to success.