Servion Global Solutions

A global systems integrator (SI) headquartered in the United States, with over three decades in customer experience (CX) transformation. Backed by a team of over 1,000 employees across the world and 600+ deployments, Servion partners with some of the most iconic global brands—including Costco, Rogers, Roche, Farmers Insurance, and Citibank—to design, deploy, and optimize customer service solutions that create lasting impact.

At the heart of Servion’s approach is JourneyWorCX™, a proprietary CX execution framework that envisions a world where human connection is amplified through intelligent technology. JourneyWorCX empowers businesses to deliver exceptional customer journeys that not only delight users but also drive business growth and loyalty.

With deep expertise across multiple industries and technologies, Servion’s mission is simple yet powerful: to make journeys that work. By harmonizing innovation with human insight, Servion ensures that every customer interaction becomes a catalyst for stronger relationships and sustained success.

Servion designs, deploys, and manages end-to-end CX solutions. Our recommended stack includes Parloa’s Agentic AI, delivering human-sounding automation at scale. Guided by JourneyWorCX™, we drive measurable deflection, higher CSAT, and lower cost-to-serve.

How we work together:

• Strategy & design: Map priority journeys and KPIs with JourneyWorCX™.
• Build on Parloa: Launch AI voice/chat self-service and agent assist.
• Integrate & orchestrate: Connect leading CCaaS/CRM/knowledge systems end to end.
• Test & tune: Optimize intents, prompts, and flows with real data.
• Run & evolve: Managed services, A/B tests, and continuous improvement.