PwC

We envision a future where interacting with AI agents feels as natural and intuitive as speaking with a trusted person. Our goal is to transform customer service into a seamless, intelligent experience - where even complex public sector requests can be handled effortlessly via voice, supported by smooth integration of visual media when needed.

By combining conversational AI with deep process understanding, we help organizations deliver personalized, efficient, and scalable customer experiences - powered by Parloa and enhanced by PwC’s strategic and technological expertise.

PwC deploys Parloa AI agents even in highly regulated and complex sectors such as healthcare, public services, and utilities - where deep industry domain expertise and strict compliance are essential. Our solutions are designed to meet industry-specific standards while delivering intuitive and efficient customer interactions.

PwC has established a long-standing and trusted partnership with Parloa. We combine deep industry knowledge, extensive technical implementation capacity, and strategic project management to deliver AI agent solutions that are both scalable and customer-centric. Our teams understand the nuances of various and regulated industries and tailor each deployment to meet specific compliance and service expectations.

We don’t just implement technology - we design end-to-end service experiences that align with your business goals. From intelligent routing and automated case handling to outbound campaigns and churn prevention, our approach ensures that every touchpoint adds value. Our projects are characterized by quickly delivering initial results – developing a MVP AI agent – and then continuously iterating and improving it. Therefore we enable organizations and people to get the most out of AI agents and pave the way for sustainable success.

With a strong presence in Germany and across the globe, PwC is equipped to lead national and international Parloa AI agent projects - bringing together local rollout expertise and centralized strategic oversight to ensure consistency, quality, and impact. Local Roll-out Teams bring deep understanding of local languages, markets, and regulatory environments, ensuring that every deployment is culturally and legally aligned. They serve as functional bridges to regional entities, adapting voice and chat solutions to meet specific market demands.

Our development teams are Parloa AMP certified, ensuring implementation quality and alignment with Parloa’s best practices. A specified Delivery Team provides the technical backbone, handling programming, integration, and implementation.