NTT DATA

A leading provider of end-to-end digital transformation services, specializing in AI Agent and GenAI-powered solutions for customer experience. As Parloa’s certified strategic partner since 2018, we combine deep industry expertise—especially in financial services and insurance—with cutting-edge technology to deliver scalable, secure, and automated omnichannel solutions.

Our portfolio covers the entire lifecycle of AI-driven customer service, from consulting and use case design to implementation, integration, and continuous optimization. We enable enterprises to leverage conversational AI, virtual agents, and advanced analytics to automate routine tasks, personalize interactions, and deliver seamless support across voice, chat, and digital channels.

Key areas of expertise:

• AI Agents & GenAI: Development and deployment of autonomous AI Agents for customer service, capable of handling complex inquiries, providing emotional support, and scaling effortlessly to meet demand peaks.
• Omnichannel Automation: Integration of voice bots, chatbots, and digital humans into unified platforms, ensuring consistent and personalized customer journeys across all touchpoints.
• Cloud Integration & Data Sovereignty: Secure hosting and operation of SaaS solutions, full control over enterprise data, and seamless integration with existing IT landscapes (e.g., CRM, ERP, telephony).
• Industry-Specific Solutions: Proven success in financial services, insurance, retail, and travel, with over 10 successful projects and rollouts, including advanced use cases like automated claims handling, IT service desk automation, and personalized customer support.
• Lifecycle Management: AI Agent lifecycle management tools for simulation, evaluation, deployment, and continuous improvement, ensuring reliability, compliance, and optimal performance.
• Consulting & Change Management: Strategic guidance from ideation to rollout, including process analysis, requirement engineering, training, and change management.

Customer Impact: Our solutions deliver measurable results: up to 95% intent recognition, 50% reduction in back-office workload, 24/7 omnichannel availability, 100% increase in Net Promoter Score (NPS), and significant cost savings through automation. Clients benefit from faster response times, higher first-contact resolution rates, improved agent productivity, and enhanced customer satisfaction.

NTT DATA and Parloa have established a strategic partnership to deliver next-generation AI Agent and GenAI-powered customer experience solutions. As Parloa’s first certified partner in Germany since 2018, NTT DATA brings deep industry expertise—especially in financial services and insurance—and proven project experience to every collaboration.

Together, we combine Parloa’s innovative conversational AI platform with NTT DATA’s consulting, implementation, and integration capabilities. This partnership enables enterprises to automate and personalize customer interactions across voice, chat, and digital channels, ensuring seamless omnichannel experiences and measurable business impact.

How we work together:

• Co-innovation: Joint development of industry-specific use cases and templates for AI Agents, tailored to client needs.
• End-to-end delivery: NTT DATA manages the full lifecycle—from strategy and process analysis to implementation, integration, and ongoing optimization—leveraging Parloa’s platform and GenAI technologies.
• Data sovereignty & security: Clients retain full control over their data, with secure cloud hosting and compliance ensured by both partners.
• Rapid onboarding: Accelerated go-to-market and onboarding processes, enabling quick testing, learning, and scaling of AI Agent solutions.
• Continuous improvement: Ongoing monitoring, lifecycle management, and optimization of AI Agents to maximize reliability, performance, and customer satisfaction.

Results:

Our joint solutions deliver up to 95% intent recognition, 50% reduction in back-office workload, 24/7 omnichannel availability, and significant improvements in customer satisfaction and Net Promoter Score (NPS). With more than 10 successful projects and rollouts, NTT DATA and Parloa are shaping the future of customer service in financial services, insurance, retail, and beyond.